Medical Assistant - Care Coordinator (Broadway Clinic)

University of MN Physicians•Minneapolis, MN

4d•$23 - $33•Onsite

About The Position

The Medical Assistant Care Coordinator works with an assigned patient population or individual patient to serve as the liaison between the patient, clinic, and provider. The MACC acts to resolve patient problems that prevent them from receiving adequate and timely health care.

Requirements

Possess a Medical Assistant Diploma with proof of completion of a 160-hour externship OR Hold AAMA Certification OR AMT Registration.

Responsibilities

Completes referrals for the team’s patients to include: Coordinating the program’s specialty appointments, communicating appointment information to the patient, Tracks the appointments to ensure patient attends, Documents when a patient does not go to the appointments and sets up a plan for a future appointment for the patient. Problem solves any barriers for the patient to attend the specialty appointments.
Supports clinic systems and processes that help standardize the patient experience. Documents systems and processes Communicates processes to ensure standardized patient experiences.
Supports RN Care management Provides patient information as directed Clinic System, (e.g. planned visit, standing orders, group visit, no missed opportunities-Reminders, and tracking) Registry maintenance and use Answers clinic staff questions regarding DBS Data: Provides feedback at a clinic and provider level.
Demonstrates ability to provide care or service adjusting approaches to reflect needs of population served. (as applicable) Communicates in a respectful manner. Ensures a safe, secure environment. Partners with patient/care-giver Modifies scheduling and communication based on patient needs.
Performs miscellaneous duties as assigned to include filling in as needed for the MA position.
Performs other duties including Performance Goals developed by manager and employee and reported in the employee’s Performance Review as part of UMPhysicians’ Performance Management tools Maintains core/universal competencies and completes any new required learnings. Demonstrates all critical competencies and new required learnings.