Medical Assistant - Behavioral Health

Saint Luke's Health System•Kansas City, MO

2d•Hybrid

About The Position

Saint Luke's is seeking a compassionate, detail-oriented Medical Assistant to join our Behavioral Health team at the Plaza. This unique role offers the opportunity to support patients and providers through care coordination, communication, and medication management in a fast-paced outpatient behavioral health environment. This Medical Assistant role functions differently than a traditional hands-on clinic MA position. Approximately 85% of patient visits are conducted virtually, and the majority of daily work is focused on care coordination, patient communication, and medication workflow rather than direct patient care or clinical procedures. In this role, you'll support psychiatrists and psychiatric nurse practitioners while helping patients navigate their mental health care journey.

Requirements

Less than 1 year of applicable experience
Basic Life Support - American Heart Association or Red Cross

Nice To Haves

Experience with or an interest in mental health
Care coordination
Patient communication
Working within Epic and electronic health records
Detailed documentation
Organization and multitasking
Supporting behavioral health patients

Responsibilities

Managing a high volume of MyChart messages, phone calls, and faxes
Processing medication refill requests and patient advice requests through Epic
Preparing and submitting prior authorizations for psychiatric medications and procedures, including ECT
Assisting with FMLA, disability, school, and work-related documentation
Drafting and sending patient letters and forms
Coordinating communication between patients, providers, pharmacies, and insurance companies
Supporting providers by keeping clinical workflows organized and moving efficiently
Obtain vital signs (when patients are seen in person)
Update patient information (when patients are seen in person)
Support basic clinic workflows (when patients are seen in person)