Medical Assistant - Behavioral Health

Neighborhood Healthcare•Escondido, CA

9h•$25 - $35•Onsite

About The Position

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together. As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you.

Requirements

Valid medical assistant certificate from an accredited program required
Current Basic Life Support (BLS) certification required upon hire and must be maintained as a condition of employment
Familiarity with medical procedures and terminology
Intermediate computer and data entry skills
Must use sound judgment to anticipate needs of patients and providers
Flexibility with changing priorities and time-sensitive deadlines
Use emotional and cultural intelligence to provide appropriate communication and patient care
Exemplify compassion to patients and team members
Ability to successfully manage multiple tasks simultaneously
Ability to work as part of a team as well as independently
Ability to work with highly confidential information in a professional and ethical manner

Nice To Haves

1 year of medical assistant experience preferred
Bilingual English/Spanish, English/Farsi, or English/Arabic preferred
Proficiency with electronic health records system experience preferred

Responsibilities

Secures and communicates patients referrals and authorizations to providers
Schedules and communicates appointment information to patients and/or families
Follows up with patients and providers to ensure appointments were kept
Obtains and documents the consultation and progress reports from providers, radiologists, and other medical professionals in patient medical records
Provides MAT pre-intake assessments to determine appropriate fit for the program
Documents MAT group attendance, random urinary drug screens, and film/pill counts
Completes SDoH assessments, referrals, and linkages and tracks information/outcomes in patient medical records
Follows Telepsychiatry for primary care site policy/procedures and coordinates on-site patient care with telepsychiatry providers at other sites
Documents all actions taken in patient medical records in accordance with current clinic, DHS, and health plan regulations/guidelines
Discusses all aspects of the referral process as prescribed by providers with patients, including counseling the patient regarding the cost of a referral, as needed
Schedule and coordinate patient care and follow-up for patients in the Medication-Assisted Treatment (MAT), Telepsychiatry, and Social Determinants of Health (SDoH) programs.
Support various providers, advanced providers, and registered nurses to provide excellent patient-centered care and services within a dynamic team environment.
Obtain required authorization and eligibility information for patients referring to behavioral health programs.
Provide cross-coverage in other departments at the assigned site and perform Medical Assistant duties as needed to support clinic operations and patient care demands.