Medical Assistant 3

University of Miami•Miami, FL

4d•Onsite

About The Position

The Medical Assistant 3 will perform multi-skilled tasks to assist the medical providers. The Medical Assistant 3 shall assist patients’ healthcare management and clinical procedures in a culturally competent manner utilizing evidence-based standards of quality, safety, and service. The Medical Assistant 3 provides hands-on care to patients while adhering to regulatory requirements, standards of care, and institutional policies and procedures, under the direct supervision and responsibility of a licensed physician. The physician in charge may delegate the tasks to oversee the Medical Assistant 3 to a Nurse or Designee in charge of the unit/clinic. The Medical Assistant 3 shall adhere to ethical and legal standards of professional practice, recognize, respond to emergencies, and demonstrate professionalism. The Medical Assistant 3 provides care within the philosophy, mission, vision, and values, as well as within the policies and procedures of the Department of Nursing and the University of Miami. As a professional, monitors the quality of care provided and nurtures a compassionate and healing environment. The Medical Assistant 3 works directly with the Nurse Manager/Nurse Supervisor/Charge Nurse and/or the Designee in charge of the Unit or Clinic to ensure a safe delivery of care that supports the UHealth mission. Caring Science The Medical Assistant 3 provides overall care with loving kindness. As a member of the team, the Medical Assistant 3 will utilize creative methods to support patient’s individual needs and respect patient’s spiritual beliefs, faith, and practices. Encourages patients to speak honestly about their feelings, no matter what they are feeling. The Medical Assistant 3 creates a safe comfortable environment that allows the patient to heal physically and spiritually. Establishes a trusting relationship by creating and maintaining a conducive climate for healing by being authentically present to the patient and family, identifying and managing discomforts, providing emotional support. Organization and Work Role Functions Prioitizes and integrates multiple requests and work expectations by performing tasks appropriately, in a timely manner safely and professionally. Communicates clearly and in a timely manner to patient and family, as well as the appropriate team members. Seeks assistance when needed. Contributes to team building by participating in unit/clinic programs, meetings, and clinical preceptor program. Commits to positive morale, using constructive and effective conflict resolution skills. Learns and utilizes available technology resources for communication, documentation, and locating pertinent information regarding clinical situations, diagnosis, and treatments. Attains educational knowledge and competencies that reflects current clinical practice skills. Demonstrates commitment to lifelong learning and is responsible for his/her own professional development and maintenance of knowledge regarding the patient population and assignments. Ensures compliance with all State and Federal regulatory guidelines to include Health Insurance Portability and Accountability Act (HIPAA). Meets diverse communication needs of patients with Limited English Proficiency (LEP). Professional Practice Performs professionally within their clinical scope of practice skills utilizing State, Federal, and University of Miami’s standards, guidelines, relevant statues, rules, and regulations. Incorporates protocols and standards of care into daily practice. Accepts and provides focused constructive feedback and guidance with loving kindness in a manner that provides growth and maintains self-esteem. Core Duties and Qualifications Abides by the standards for ethical behavior, therapeutic communication and protecting the privacy of patient information. Demonstrate knowledge of basic medical terminology. Assists providers with physical examinations by preparing treatment/exam room with proper supplies, instruments, and materials, as directed. Understands the importance of medical and surgical asepsis. Prepares patients for physician’s care with basic instruction and information regarding examination procedures. Performs routine laboratory tests. Perform vital signs, EKG, phlebotomy, and document in patient’s medical record. Observes and reports patient’s signs or symptoms changes. Administers medication safely as directed by the physician. Assists in patient care activities such as walking. Escorts and transports patients to various hospital locations. Cleans and/or sterilizes medical instruments while observing principles of sterile technique. Schedules patients for tests and completes required forms for laboratory work. Provides patient with provider’s care instructions and information. Maintains accurate and complete patient records and documentation. Orders, stocks, and inventories supplies, and assists in performing clerical duties. Adheres to University and unit-level Policies & Procedures and safeguards University’s assets. Note: Designee in charge of the unit shall assign specific functions and competencies pertinent to the unit. Physician in charge shall review and sign-off all Medical Assistant’s competencies and evaluations. Important Note: Medical Assistants 3 working in Hospital-based units will not perform any type of medication administration. This list of duties and responsibilities are not intended to be all-inclusive, it may expand to include others, as necessary.

Requirements

High school diploma or equivalent
Graduate from Medical Assistant educational program or equivalent program
Approved MA Certifications: CMA- Certified Medical Assistant - American Association of Medical Assistants (AAMA)®, RMA- Registered Medical Assistant - American Medical Technologists (AMT), CCMA- Certified Clinical Medical Assistant- National Healthcare Association (NHA), NCMA - National Certified Medical Assistant (NHA - NCCT), NRCMA - Nationally Registered Certified Medical Assistant (NAHP)
Specialty Certification relevant to present position
Active American Heart Association (AHA) Basic Life Support (BLS) for healthcare providers
HIV & AIDS Certification: Florida HIV/AIDS Healthcare Professional Continue Education (CE) Certification
Completion of Clinical Preceptor Workshop for Clinical Staff (Non-Nurses)
4 years of relevant experience
Strong, effective communication skills with patients, families, and clinical team
Ability to adapt and exhibit flexibility to handle new, different, or changing environments
Demonstrates strong time management skills to prioritize and act proactively
Ability to uphold professional ethics and maintain patient confidentiality

Responsibilities

Perform multi-skilled tasks to assist medical providers.
Assist patients’ healthcare management and clinical procedures.
Provide hands-on care to patients.
Adhere to regulatory requirements, standards of care, and institutional policies and procedures.
Adhere to ethical and legal standards of professional practice.
Recognize and respond to emergencies.
Demonstrate professionalism.
Monitor the quality of care provided.
Nurture a compassionate and healing environment.
Provide overall care with loving kindness.
Utilize creative methods to support patient’s individual needs.
Respect patient’s spiritual beliefs, faith, and practices.
Encourage patients to speak honestly about their feelings.
Create a safe comfortable environment that allows the patient to heal physically and spiritually.
Establish a trusting relationship by creating and maintaining a conducive climate for healing.
Be authentically present to the patient and family.
Identify and manage discomforts.
Provide emotional support.
Prioritize and integrate multiple requests and work expectations.
Perform tasks appropriately, in a timely manner, safely and professionally.
Communicate clearly and in a timely manner to patient and family, as well as the appropriate team members.
Seek assistance when needed.
Contribute to team building by participating in unit/clinic programs, meetings, and clinical preceptor program.
Commit to positive morale, using constructive and effective conflict resolution skills.
Learn and utilize available technology resources for communication, documentation, and locating pertinent information.
Attain educational knowledge and competencies that reflect current clinical practice skills.
Demonstrate commitment to lifelong learning.
Ensure compliance with all State and Federal regulatory guidelines to include Health Insurance Portability and Accountability Act (HIPAA).
Meet diverse communication needs of patients with Limited English Proficiency (LEP).
Perform professionally within their clinical scope of practice skills.
Incorporate protocols and standards of care into daily practice.
Accept and provide focused constructive feedback and guidance.
Abide by the standards for ethical behavior, therapeutic communication and protecting the privacy of patient information.
Demonstrate knowledge of basic medical terminology.
Assist providers with physical examinations by preparing treatment/exam room with proper supplies, instruments, and materials, as directed.
Understand the importance of medical and surgical asepsis.
Prepare patients for physician’s care with basic instruction and information regarding examination procedures.
Perform routine laboratory tests.
Perform vital signs, EKG, phlebotomy, and document in patient’s medical record.
Observe and report patient’s signs or symptoms changes.
Administer medication safely as directed by the physician.
Assist in patient care activities such as walking.
Escort and transport patients to various hospital locations.
Clean and/or sterilize medical instruments while observing principles of sterile technique.
Schedule patients for tests and complete required forms for laboratory work.
Provide patient with provider’s care instructions and information.
Maintain accurate and complete patient records and documentation.
Order, stock, and inventory supplies, and assist in performing clerical duties.
Adhere to University and unit-level Policies & Procedures and safeguard University’s assets.