Medical Assistant 3

University of California, San Francisco•San Francisco, CA

8d•Onsite

About The Position

Under the supervision of the Nursing Manager, the Hospital Assistant III plays a crucial role in delivering patient care and facilitating clinical procedures within the Department of Otolaryngology, Head & Neck Surgery. This role involves a range of personal care and clinical tasks, including vital sign monitoring, patient preparation, and assisting with complex medical procedures. The Hospital Assistant III also ensures a professional and helpful working environment, adhering to Medical Center standards and policies. This position is based in outpatient clinical settings across UCSF Health sites, making a difference in patient care and clinic efficiency.

Requirements

Certification from an approved Medical Assistant program or equivalent experience.
One year of experience as a Medical Assistant/Hospital Assistant in a medical practice.
Current American Heart Association CPR Certification.
Superior customer service and interpersonal skills, with a focus on patient care.
Experience using and documenting within an Electronic Medical Record (EMR).
Proficiency in using Box, Excel, Outlook, Teams, or similar collaboration platforms.
Ability to work collaboratively in a team environment and adapt to changing clinic needs.

Nice To Haves

Previous experience in procedural/surgical specialty practices is preferred.
Familiarity with inventory management and supply chain processes is an asset.
Interest in pursuing advanced healthcare training or clinical careers.

Responsibilities

Perform routine clinical functions, including vital signs, patient preparation, and documentation.
Assist in complex medical procedures and diagnostic testing, such as laser treatments and endoscopy.
Act as a chaperone for medical providers and ensure patient safety during transport.
Maintain a clean and well-stocked exam environment, ordering supplies and managing lab equipment.
Communicate effectively with patients, providers, and staff, ensuring a professional and helpful working environment.
Comply with infection control procedures and Ambulatory Services policies, including cleaning and disinfecting equipment.
Participate in quality improvement initiatives, such as wait time studies and data collection.
Provide excellent customer service and patient education, ensuring a positive care experience.
Collaborate with the clinical nursing staff and adhere to the Telephone and House Standards.
Ensure optimal clinic schedules by advocating for provider punctuality and managing patient flow.