Medical Assistant 3

University of California, San Francisco•Redwood City, CA

1d•Onsite

About The Position

Under the general direction of the Director of Audiology and under direct supervision of the Ambulatory Practice Manager of Audiology, and guided by the policies and procedures of Ambulatory Services, the Audiology Assistant will participate as an integral member of the patient care team. The Audiology Assistant performs tasks that are prescribed, directed, and supervised by an audiologist including, but not limited to, hearing aid trouble shooting and repair, assisting the audiologist in pediatric testing, and equipment maintenance. The Audiology Assistant will perform other clerical duties, such as chart record keeping, referral management, provider support request, and other administrative support functions as delegated by the Practice Leadership. The Audiology Assistant will receive full training in all the above aspects and will be registered with the California Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board as an audiologic aide. This applies to both adult and pediatric audiology assistant functions in the clinical settings at all UCSF Health sites (Mt. Zion, Mission Bay, Parnassus, joint UCSF health partnerships, Satellite Clinics, or with UCSF Faculty at other off-site clinic sites, et al).

Requirements

High School graduate or equivalent with 2 years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience with science or counseling background
Knowledge and abilities essential to the successful performance of the duties assigned to the position
Ability to work with computers; some experience using spreadsheets such as Microsoft Excel, Access and word processing programs such as Microsoft Word
Excellent oral and written communication and interpersonal skills
Ability to be pleasant with a clear speaking voice that is understandable and audible to general hearing impaired public
Ability to work effectively with people from diverse cultures and diverse socioeconomic situations.
Must be become registered with the California Speech Pathology and Audiology Board as an audiologic aide upon hiring.
American Heart Association BLS – CPR Certified

Nice To Haves

Bilingual or multilingual capability (Spanish, Russian, Cantonese, Mandarin or Vietnamese)
Prior experience in a medical office environment

Responsibilities

Assist patients and staff with hearing aid troubleshooting
The position serves as the primary adult and pediatric test assistant by assisting with the conditioning and observation of the adult/ child while testing is been conducted
Triage hearing aid aids and related product problems
Maintain hearing aid laboratory supplies and fitting rooms
Instruct patients and prepare the necessary paperwork regarding purchase agreements, warranties, refunds and other payment issues
Instruct patients regarding insertion and removal of hearing aids
Instruct patients regarding maintenance and care of hearing aids
Prepare programming equipment and materials for audiologist
Assist audiologist with paperwork for hearing aid purchases and repairs
Maintain hearing aid stock and supply inventory
Maintain hearing aid loaner bank
Maintain hearing aid Workqueue
Maintain hearing aid Benefit Checks
Understands the responsibilities and duties of the clerical staff and is prepared to assume duties when asked by the Director of Audiology or the Practice Manager
Triages telephone calls for appointments, advice, and pages providers when necessary
Process referrals for the clinic; seeks advice from clinic leaders as appropriate
Understands and is able to communicate the functions of multiple types of providers in the practice to patients and other staff
Demonstrates courtesy, common sense and follow-through in all telephone communications, maintaining the telephone standards as established by the Medical Center Staff
Responds effectively to requests that occur simultaneously
Provides feedback to the Director of Audiology, Supervising Audiology and Ambulatory Practice Manager on specific assignments or patient problems
Assumes responsibility for increasing his/her knowledge and be informed of current trends and developments within own area, the Ambulatory Care Center, and University
Participates in staff meetings
Participates in evaluating own effectiveness by obtaining feedback from health care team
Complies with work-related policies, including annual PPD, use of benefit time
Complies with all ACC and Medical Center policies and procedures for infection control, safety, administrative and clinical practice and with activities mandated by JCAHO/Title 22
Performs other administrative tasks as assigned
Adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers
All duties of HA III
Proficient with using the language assistance line.
Supply management PMM – audit and distribute supplies
Perform monthly JRC Audits
Ordering general supplies requested by technologist if not available in Pyxis area- providing appropriate cost center when ordering.
Medication and Hazardous Material, handling, transport, and distribution
Utilizing APEX to track patient status and assist in efficient patient flow.
Any other duty as assigned
Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior.
Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive.
Exhibits teamwork skills to positively acknowledge and recognize other colleagues and uses personal experiences to model and teach Living PRIDE standards.
Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
Keeps working areas neat, orderly and clutter-free, including the hallways.
Adheres to cleaning processes and puts things back where they belong.
Removes and reports broken equipment and furniture.
Picks up and disposes of any litter found throughout entire facility.
Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
Protects the physical environment and equipment from damage and theft.
Performs other duties as assigned.
Assist in other departments when necessary.
Practicing and maintaining State and other regulatory body (e.g. JCAHO) policies
Demonstrates accountability and responsibility for department expectations and standards.