Medical Assistant 3 (BUSH GEN MED)

University of California, San Francisco•San Francisco, CA

1d•Hybrid

About The Position

Under the supervision of the Nurse Manager and guided by the policies and procedures of Ambulatory Services, the Hospital Assistant III assists in the delivery of care to patients within the practice. They perform assigned patient care procedures to support the care services provided. Responsibilities include adhering to Telephone and House Standards, assisting with front and back office duties such as scheduling, pre-registering, verifying insurance, obtaining referrals and authorizations, and coordinating medical and financial information. The role requires teamwork, a professional and courteous demeanor, and efficient patient flow support for multiple physicians. The assistant acts as a liaison for outside providers, managing insurance authorizations, pharmacy refills, complicated treatment authorizations, and hospital admission arrangements. Flexibility to cover multiple UCSF Health center clinics is necessary.

Requirements

Certification from an approved Medical Assistant program; or equivalent combination of training and experience.
Knowledge and abilities essential to the successful performance of the duties assigned to the position.
Current American Heart Association CPR Certification.
Minimum of 1 year of recent experience working in a busy health care environment.
Familiarity with insurance verification and authorizations.
Ability to sit at a computer terminal for extended periods of time, with no restrictions for keyboarding.
Strong computer skills, including basic keyboarding skills, and experience and ability to work effectively in Word and Excel.
Ability to prioritize and work efficiently with multiple forms of patient & provider communication including email, fax and phone system.
Excellent organizational and problem-solving skills.
Excellent verbal skills.
Excellent interpersonal skills.
Strong writing skills to include the ability to compose basic office communications.
Ability to deal sensitively and effectively with patients.
Ability to communicate effectively and efficiently with team physicians and referring physicians.

Nice To Haves

CPT-1 Certification required for Primary Care departments (If applicant does not have a CPT-1, they will be hired as Hospital Assistant II and will be reclassified to a Hospital Assistant 3 once they receive CPT-1 certification with the State of California).

Responsibilities

Monitors patient flow in and out of the clinic.
Obtains patient’s vital signs, height, weight, pain screening, and documentation of chief complaints, and may room the patient.
Utilizes ApeX for documentation within the scope of practice of a Medical Assistant.
Assists nurses and providers in preparation for exam and/or equipment (i.e. biopsy/PAP).
Updates HCM banner.
Carries out orders, hands AVS, schedules follow up and discharges patients.
Obtains specimens and performs simple Point of Care Testing as directed, including QA/QC and EKGs.
Administers injectable vaccines after verification of medication and dose with provider immediately prior to vaccine administration (upon successful completion of UCSF specific medication administration test, training, modules and observations).
Complies with all Ambulatory Services and Medical Center policies and procedures for infection control, safety, administrative and clinical practice.
Complies with activities mandated by TJC/Title 22.
Transports patients as directed and ensures their safety.
Documents use of interpreter as appropriate.
Works with interpreting services to facilitate interpreter participation for medical appointments in person, by video or by phone.
Utilizes ambulatory non-provider protocols to order and sign POCTs.
Participates in updating mandatory logs (i.e.: temperature log, disaster cabinet log, crash cart log).
Performs clinical activities in an accurate and timely manner.
Assists with procedures as needed for the department specialty and determined by the Manager or Director.
Performs in-basket functions related to patient’s messages, labs, authorizations and other tasks.
Acts as chaperone as needed for medical providers.
Notifies providers of patient delays and service issues.
Advocates for patients by helping facilitate provider punctuality.
Communicates provider delays to front office team and assists patients with issues and complaints utilizing conflict management skills.
Shares pertinent information and observations with other health team members.
Completes referrals to other providers as ordered by the physician.
Obtains authorizations from insurers for medications.
Assists the physician staff in writing and sending out patient communication.
Maintains clean, well-stocked exam rooms.
Maintains lab equipment and supply standards as directed by nursing staff or appropriate supervisor.
Performs other relevant duties as needed.
Assists in other departments when necessary.
Practices and maintains State and other regulatory body (e.g. JCAHO) policies.
Demonstrates accountability and responsibility for department expectations and standards.