Medical Assistant 2 (PACE) - San Ysidro

San Ysidro Health•San Diego, CA

1d•$28 - $35

About The Position

The PACE Medical Assistant works under the direct supervision of the PACE center manager and within the established scope of practice. The role supports coordination of multidisciplinary services, panel management, and population health, combining clinical, behavioral health, and administrative duties. These duties include answering phones, greeting and scheduling participants, and explaining procedures and services. The Medical Assistant helps improve health outcomes by coordinating preventive, maintenance-care, and behavioral-health appointments; educating participants; building connections between participants and practitioners; and supporting communication and continuity of care. The role prepares participants for clinical and behavioral-health examinations in accordance with San Ysidro Health policies and procedures. It uses a culturally sensitive approach in person, by phone, video, or web portal and works with the full care team to improve access to appointments, services, and health and behavioral-health resources, including psychiatry, psychotherapy, and substance-use and addiction-medicine services as needed. The position participates in multidisciplinary care, supports participant self-management goals and population-health outcomes, and performs clinical and clerical tasks within the highest level of licensing and competency. It also involves travel to San Ysidro Health and San Diego PACE sites and to meetings as needed. Pre-employment conditions include I-9 completion, a physical, positive background and reference checks, a complete application, new-hire orientation, pre-employment PPDs, and compliance with mandated vaccinations and boosters.

Requirements

Current Medical Assistant diploma.
Current BLS for Healthcare Provider CPR certification from the American Heart Association.
Excellent interpersonal skills.
Good written and verbal communication skills.
Ability to work in a culturally sensitive and appropriate manner and demonstrate respect for diversity.
Ability to communicate and work with people from varied ethnic, socioeconomic, educational, and experiential backgrounds.
Ability and willingness to self-motivate, prioritize, and adapt to process changes.
Ability to accept direction and supervision and interact professionally, respectfully, positively, and helpfully.
Ability to meet pre-employment requirements, including I-9, physical, background and reference checks, complete application, new-hire orientation, and pre-employment PPDs.
Compliance with mandated vaccinations and boosters as a condition of employment.

Responsibilities

Collaborate with the team to identify and implement actions that improve population-management outcomes.
Document relevant participant information, procedures, and responses in electronic health records in accordance with guidelines and confidentiality requirements, including documentation of in-person, video, and phone interactions.
Increase productivity by scheduling provider, specialty, and dialysis appointments; coordinating participant needs such as translation, transportation, and companionship; filling same-day openings; maintaining full provider schedules; and contacting participants who missed appointments to reschedule.
Perform clerical functions such as screening, data entry, answering phones, and scheduling appointments.
Conduct screenings including PHQ-9, GAD-7, DAST-10, AUDIT, and informed consent, as needed.
Participate as a member of the multidisciplinary Care Team.
Organize or coordinate weekly pre-clinic huddles and monthly Medical Assistant team meetings to review progress toward PCMH goals and areas for improvement.
Prepare examination rooms and participants and assist providers during examinations as directed.
Apply aseptic technique and infection-control procedures.
Clean and stock examination rooms throughout the day and as needed.
Coordinate services with other disciplines and participants as needed and collaborate with the care team to support overall participant health outcomes.
Support a positive participant experience through courteous, helpful, accurate service and actions that build confidence in care and facilities.
Arrange verbal or written translation in participants’ preferred language when necessary.
Participate and respond when assigned to clinical emergency codes.
Perform duties at the highest level of licensing and competency and take on other assigned duties, including immunization-related work.
Use step-by-step instruction, positive reinforcement, and encouragement when teaching skills.
Assist with TARs and prior authorizations as needed.
Occasionally use motivational interviewing to coach participants through critical issues and help them develop achievable self-management care-plan goals.
Perform inhalation treatments, EKGs, visual testing, and audiometric testing.
Prepare and administer immunizations and oral or injectable medications as directed by physician orders and SYHealth policy.
Clean, process, sterilize, and check instruments using an autoclave.
Coordinate immunizations and oversee and manage the clinic’s routine and emergency vaccine plan.
Attend mandatory in-service trainings and related meetings and provide staff feedback on attended educational programs.
Work cooperatively with coworkers and supervisors, promote teamwork, communicate effectively with staff and the public, use critical thinking to solve problems, accept direction and supervision, and adapt to changing processes.