Medical ASL Interpreter

The Ohio State University

3d • Onsite

About The Position

The Ohio State University Hospitals is committed to enhancing the quality of care provided to patients. Interpreter services are a direct and critical aspect of effective patient care, patient satisfaction and directly linked to the promise of providing personalized healthcare to improve people’s lives. It is also required by federal law in order to receive federal funding (Medicare & Medicaid). Interpreter services at OSUMC are provided by three methods and by qualified and trained staff in medical interpretation. The resources are 1.) Telephone 2.) Two-way video services (with new Wi-Fi capabilities) and staff onsite (contract agencies & OSU IRP staff provide onsite services). This position’s primary role is to respond to the need of our culturally diverse patient population by ensuring that information is accurately transmitted between Limited English Proficient (LEP) patients and healthcare providers or support personnel at Ohio State Medical Center. The quality of our interpreting services as well as the cost effectiveness of our program should always be at the fore front of this role. Additional responsibilities include, but are not limited to providing guidance to other staff interpreters and contracted agency interpreters; explaining and/or teaching about interpreter services to our health system staff, reminding patients of their appointments/procedures; assisting our health system staff with troubleshooting issues with our resources such as telephone or video, and collecting and analyzing data and trends of languages and our LEP patients’ needs.

This position serves as an interpreter utilized by the staff at the Ohio State University Wexner Medical Center to more fully meet the needs of the LEP patients seeking health care services. Patient volume fluctuates, as do the needs of the region, country, and dialogue of the LEP population served. As these fluctuations are unpredictable the flexibility of this person allows the medical Center to maintain a staff of highly trained medically specialized, interpreters that can most closely support the needs of the patients. This position will facilitate support services for inpatient and outpatient activity of patients of the Ohio State University Medical Center. This position must provide culturally competent care to patients, and act as the benchmark for staff on cultural areas of importance when caring for these patients.

Requirements

• Associate's Degree or equivalent combination of education and experience
• 1 year of relevant experience required

Nice To Haves

• 2-4 years of relevant experience preferred

Responsibilities

• Providing guidance to other staff interpreters and contracted agency interpreters
• Explaining and/or teaching about interpreter services to our health system staff
• Reminding patients of their appointments/procedures
• Assisting our health system staff with troubleshooting issues with our resources such as telephone or video
• Collecting and analyzing data and trends of languages and our LEP patients’ needs
• Ensuring that information is accurately transmitted between Limited English Proficient (LEP) patients and healthcare providers or support personnel at Ohio State Medical Center
• Providing culturally competent care to patients
• Acting as the benchmark for staff on cultural areas of importance when caring for these patients

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree