Medical Appointment Secretary - Eagle Family Medicine @ Village

Eagle Physicians • Greensboro, NC

11d • Onsite

About The Position

Eagle Physicians & Associates is seeking a dynamic, professional, and self-motivated Medical Appointment Secretary to join their team at Eagle Family Medicine @ Village. This role is crucial for creating a positive patient experience and ensuring efficient front-office operations. The ideal candidate will be compassionate, patient-focused, and possess excellent customer service, communication, and organizational skills, with a minimum of two years of medical office experience.

Requirements

• Minimum of two years of medical office experience required.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficiency with electronic medical records (EMR) systems and standard office software preferred.

Nice To Haves

• Proficiency with electronic medical records (EMR) systems and standard office software.

Responsibilities

• Prepare encounter forms for billing.
• Review encounter forms against appointment schedules and make corrections as needed.
• Answer incoming telephone calls and communicate messages to the appropriate staff member.
• Greet patients in a professional, friendly, and positive manner.
• Schedule patient appointments and assist with appointment management.
• Update patient demographic and insurance information during check-in.
• Collect copayments, balances, and other patient payments.
• Notify nursing staff and providers when patients arrive for appointments.
• Provide administrative and clerical support, including: Faxing, Mail processing, Photocopying, Data entry, Filing, Telephone support.
• Assist with scanning and indexing medical records.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Demonstrate professionalism, respect, courtesy, and advocacy in all interactions with patients, coworkers, and visitors.
• Exhibit a positive attitude and willingness to assist where needed.
• Maintain accurate and legible documentation.
• Protect proprietary and confidential information.
• Uphold Eagle's Vision, Mission, and Core Values of Integrity, Compassion, Trust, Professionalism, and Respect.
• Perform additional duties as assigned.

Benefits

• Competitive salary
• Exceptional benefits package
• Structured retention bonus program ($750 at 6 months, $750 at 12 months, $1,000 at 18 months, $1,000 at 24 months for eligible support staff hired on or after April 1, 2024, at 0.50 FTE or greater)
• Paid Maternity/Paternity Leave (up to two weeks after one year of employment and 1,250 hours worked, prorated based on FTE status)
• Influenza Vaccine Requirement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed