Medical Appointment Scheduler

Reno Orthopedic Center•Reno, NV

1d•Onsite

About The Position

Reno Orthopedic Center (ROC) is seeking an enthusiastic and dedicated Medical Appointment Scheduler to join their team at the Main location. This role serves as the first point of contact for patients referred by other healthcare facilities, aiming to provide a positive and seamless experience. The scheduler will interact directly with patients, hospital departments, and physician offices to coordinate appointments and guide patients through the ROC systems with a compassionate, patient-centered approach. This position offers the opportunity to make a meaningful impact by helping patients navigate their care journey with confidence and ease.

Requirements

High School Diploma/GED
Performing customer service duties
Using computer systems and applications, including entering data and typing

Nice To Haves

Experience scheduling medical appointments
Experience performing administrative tasks such as scheduling, answering phone calls, and documenting conversations

Responsibilities

Serve as the initial point of contact for patients being referred by other healthcare facilities
Interact with patients, various hospital departments and physician offices to effectively schedule and direct patients through the ROC systems in a patient focused manner
Schedule various types of office visits
Accurately enter patient demographic information in patients’ electronic medical records
Maintain effective and prompt communication with patients