Medical Appointment Clerk

Federal Staffing Resources•Dayton, OH

9d•Onsite

About The Position

Federal Staffing Resources (FSR) is seeking a Medical Appointment Clerk to join our team at Wright Patterson AFB, OH. This role is crucial for ensuring efficient patient scheduling and communication within a healthcare setting. Veterans and Military Spouses are strongly encouraged to apply. We are committed to fostering a positive and supportive working environment that encourages active learning and confidence.

Requirements

High school diploma or General Educational Development (GED) equivalency
Skilled in Microsoft 365 and other software programs.
Excellent interpersonal and customer service skills, proper telephone etiquette.
Ability to critically think, define problems and obtain solutions.
Must be able to obtain clearance to be granted a Common Access Card (CAC).
Must be able to clearly communicate, verbally and written with coworkers and clinic staff.
Critical thinking skills and attention to detail.
Receptive to feedback.
Ability to navigate and utilize computer systems effectively.

Nice To Haves

Healthcare administrative experience
Call center experience

Responsibilities

Adhere to assigned schedule, including lunches and breaks.
Answer each call within contractual obligations.
Regular attendance is required.
Adhere to minimum key performance indicators policy.
Adhere to all rules and regulations to include but not limited to Health Insurance Portability and Accountability Act (HIPAA) and The Joint Commission (TJC).
Foster a positive working environment.
Treat all encounters professionally.
Ability to reliably commute to assigned location.
Create an engaging, supportive atmosphere that fosters active learning and confidence.
Handle each call received, providing a one call resolution for the caller.
Schedule, reschedule, and/or cancel appointments.
Correct booking errors for inbound and outbound calls.
Conduct outbound calls as required.
Provide MHS Genesis secure messaging services as required.
Work in conjunction with the various departments and organizational leadership teams.