Medical Appointment Clerk

Federal Staffing Resources•Dayton, OH

3d•Onsite

About The Position

The Medical Appointment Clerk will be responsible for adhering to an assigned schedule, answering calls within contractual obligations, and maintaining regular attendance. This role requires adherence to minimum key performance indicators and all rules and regulations, including HIPAA and The Joint Commission (TJC). The clerk will foster a positive working environment, treat all encounters professionally, and create an engaging, supportive atmosphere that fosters active learning and confidence. The position is located at Wright Patterson AFB, OH.

Requirements

High school diploma or General Educational Development (GED) equivalency
Skilled in Microsoft 365 and other software programs.
Excellent interpersonal and customer service skills, proper telephone etiquette.
Ability to critically think, define problems and obtain solutions.
Must be able to obtain clearance to be granted a Common Access Card (CAC).
Must be able to clearly communicate, verbally and written with coworkers and clinic staff.
Critical thinking skills and attention to detail.
Receptive to feedback.
Ability to navigate and utilize computer systems effectively.

Nice To Haves

Healthcare administrative experience
Call center experience

Responsibilities

Handle each call received, providing a one call resolution for the caller.
Schedule, reschedule, and/or cancel appointments.
Correct booking errors for inbound and outbound calls.
Conduct outbound calls as required.
Provide MHS Genesis secure messaging services as required.
Work in conjunction with the various departments and organizational leadership teams.