Medical Alert Device Installer/Technician

MedScope Installation • Worcester, MA

6d • Onsite

About The Position

MedScope, a leader in the healthcare industry since 1999, supports tens of thousands of Personal Emergency Response System (PERS) users nationwide. Our work helps individuals—many of whom are Medicaid members—remain safe and independent in their homes. This is a 1099 independent contractor role ideal for individuals looking to add supplemental, low-complexity work to their schedule. Installers set their availability and capacity in advance. Jobs are assigned; installers are responsible for coordinating appointments directly with members/caregivers and completing work within required timeframes (SLA-driven).

Requirements

• Must have a vehicle and provide valid driver's license, registration and auto insurance documentation
• Willing to complete background checks and training
• Excellent verbal and written communication skills
• Working email address, smartphone with voicemail and basic computer skills
• High school diploma or equivalent
• Ability to work independently
• Commitment to meeting/exceeding service level requirements

Nice To Haves

• Field technician, cable/alarm installation experience a plus but not required

Responsibilities

• Coordinate appointment scheduling directly with clients
• Delivery, initial setup and testing of personal emergency response equipment in clients’ homes
• Educate clients/caregivers on device usage, features and maintenance
• Troubleshoot and resolve technical issues during installation
• Maintain accurate records of installations, service calls and client interactions using company software
• Collaborate with member support and installer coordinators to provide seamless support to members
• Obtain appropriate signatures via Docusign on all required paperwork during installation appointments
• Adherent to all safety protocols, regulatory requirements and company policies during installations

Benefits

• Paid for every trip — including when installations cannot be completed
• Quick installs — most jobs take 15–20 minutes
• Set your availability and capacity — work is assigned accordingly
• Make an impact in your community — contribute to the safety and wellbeing of members

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED