Medical Administrative Specialist 1-Hearing & Speech Center

University of Tennessee•Knoxville, TN

4d•Onsite

About The Position

The Medical Administrative Specialist 1 is the first point of contact for patients at the UT Hearing and Speech Center. This position performs patient admissions and registration, patient financial services and data entry, specified routine duties such as greeting patients, answering routine inquiries, and general office support activities as appropriate.

Requirements

High School Diploma or GED. (TRANSCRIPT REQUIRED)
Two (2) years of experience in an office setting using an electronic medical record and/or accounting system; OR Associate’s Degree in lieu of experience.
Excellent computer skills including competency in Microsoft Excel and Word and accuracy in typing and data entry.
Experience with computerized patient management or accounting systems.
Ability to read both printed and cursive writing.
Excellent interpersonal, verbal, and written communication skills with the ability to maintain a friendly demeanor and exhibit tact and professionalism both in person and on the phone.
Excellent organizational and time management skills.

Nice To Haves

Prior experience in audiology is preferred.

Responsibilities

Greets and checks in patients.
Reviews new patient paperwork for proper completion and updates existing information in the patient management system.
Processes patient payments and posts to account.
Verifies patient identity and insurance coverage.
Processes referrals for scheduling and tracking.
Works with insurance companies and other agencies to obtain benefit verification and authorizations for services including new hearing aids and hearing aid repairs.
Schedules follow-up appointments.
Answers phone timely and professional.
Matches invoices to logged information and routes invoices for payment.
Performs other duties as assigned.