Medical Administrative Assistant (9-Month Position)

James Madison University • Harrisonburg, VA

5d • Onsite

About The Position

The JMU Health Center is seeking new members for our team. This position is for a Medical Administrative Assistant. The MAA is a front desk position responsible for checking patients in and out, addressing students concerns, answering phone calls, etc. The University Health Center provides a comprehensive array of health care services and health education programs to JMU students. Included in our health care services are several medical clinics, a pharmacy, a medical laboratory, and other programs that provide services for more than 30,000 patient encounters a year. UHC practices evidence-based medicine in a confidential, inclusive environment.

Requirements

• Customer service oriented
• Ability to interact effectively and in a supportive manner with people of all backgrounds
• Maintain confidentiality at all times
• Experience dealing with and completing financial transactions in an accurate and efficient manner
• Ability to work well under pressure and adapt to change
• General computer knowledge as well as Microsoft Office
• Outstanding verbal and written communication skills
• Team player
• Ability to multi-task

Nice To Haves

• Medical office receptionist experience
• EHR (Electronic Health Record) experience

Responsibilities

• Provides exceptional customer service to students who present at UHC for appointments.
• Ensures that students are in the correct location for their appointment and assists with check-in process.
• Assists with daily financial reporting when Medical Office Coordinator is out of the office.
• Provides assistance to Health Information Coordinator to enter information into student health records, including immunization information, insurance cards, etc.
• Provides exceptional customer service to students who call UHC for appointments/assistance.
• Answers questions as appropriate, schedules student appointments when necessary, and forwards calls to the correct employee as needed.
• Provides exceptional customer service to complete financial transactions to close out student appointments.
• Complies with JMU Investment and Card Services policies and procedures to accurately maintain and process card payments.
• Assists students with referral appointment requests when necessary.

Benefits

• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed