Medical Administrative Assistant (9-Month Position)
About The Position
The JMU Health Center is seeking new members for our team. This position is for a Medical Administrative Assistant. The MAA is a front desk position responsible for checking patients in and out, addressing students concerns, answering phone calls, etc. The University Health Center provides a comprehensive array of health care services and health education programs to JMU students. Included in our health care services are several medical clinics, a pharmacy, a medical laboratory, and other programs that provide services for more than 30,000 patient encounters a year. UHC practices evidence-based medicine in a confidential, inclusive environment.
Requirements
- Customer service oriented
- Ability to interact effectively and in a supportive manner with people of all backgrounds
- Maintain confidentiality at all times
- Experience dealing with and completing financial transactions in an accurate and efficient manner
- Ability to work well under pressure and adapt to change
- General computer knowledge as well as Microsoft Office
- Outstanding verbal and written communication skills
- Team player
- Ability to multi-task
Nice To Haves
- Medical office receptionist experience
- EHR (Electronic Health Record) experience
Responsibilities
- Provides exceptional customer service to students who present at UHC for appointments.
- Ensures that students are in the correct location for their appointment and assists with check-in process.
- Assists with daily financial reporting when Medical Office Coordinator is out of the office.
- Provides assistance to Health Information Coordinator to enter information into student health records, including immunization information, insurance cards, etc.
- Provides exceptional customer service to students who call UHC for appointments/assistance.
- Answers questions as appropriate, schedules student appointments when necessary, and forwards calls to the correct employee as needed.
- Provides exceptional customer service to complete financial transactions to close out student appointments.
- Complies with JMU Investment and Card Services policies and procedures to accurately maintain and process card payments.
- Assists students with referral appointment requests when necessary.
Benefits
- paid vacation
- sick leave
- parental leave
- community service leave
- 19 paid holidays annually
- high-quality health insurance options
- retirement benefits through the Virginia Retirement System
- Balanced Dukes program promotes wellness and work-life integration through resources, events, and support
- Tuition Waiver Program for undergraduate and graduate courses taken at JMU
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
