Adjoint(e) administratif(ve) médical(e) / Medical Administrative Assistant

The Memory Clinic•Montreal, QC

13d•Onsite

About The Position

The Medical Administrative Assistant provides customer service and general administrative support to the clinic and research teams. As the first point of contact for patients, this position offers patients assistance in the area of scheduling appointments, documentation or support.

Requirements

A Post- Secondary Degree or Diploma in general office administration, business or medical secretarial work, or a combination of education, training and experience deemed equivalent
A minimum of two (2) years of experience in administration or medical secretarial work
Knowledge of Microsoft Office Suite and other software tools
Bilingual in English and French
Is accountable for their actions
Can adapt to change, is flexible and can work in a fast-paced environment
Proven commitment to quality and excellence
Shows compassion and patience towards others
Excellent communication skills in French and English
Has good judgement and decision making skills
Is innovative and looks for ways to improve
Has Integrity, is ethical and professional
Positively interacts with others and promotes team work
Committed to the well-being of the elderly and has the patient needs in mind

Responsibilities

Greets patients and guests at the front reception
Assists guests in person, by phone or via email
Escalates issues or concerns when appropriate
Coordinates and maintains office supplies for the clinic
Manage external venders as required
Scans and faxes medical documents to external parties and doctor’s office
Validates parking for guests and patients
Arranges for transportation via taxis for patients
Leads patients to the designated waiting areas
Cleans and disinfects the area when the patient/person leaves
Prepares documentation for upcoming appointments
Opens and closes the clinic in adherence to office hours
Provides administration support to the rest of the clinic and research team
Performs work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all company policies and procedures related to Occupational Health and Safety.
Performs other related duties as assigned.