Medical Administrative Assistant - Russian Speaking

Pacific Skin Institute•Sacramento, CA

6d•Onsite

About The Position

Pacific Skin Institute is seeking a motivated candidate with a team-centered attitude for a Medical Administrative Assistant position at our Sacramento Administrative Office. The ideal candidate will have a passion for customer service, helping people obtain the services they need, and ensuring patients feel comfortable. This is a Health Administration role with no face-to-face patient contact; all communication is via phone or the electronic medical records system (Epic) from the administrative office. Office hours are 7:00 AM - 6:00 PM, with varying shifts Monday to Friday (7:00 am - 4:00 pm, 8:00 am - 5:00 pm, or 9:00 am - 6:00 pm).

Requirements

Russian Speaking
Proficiency in using the Epic EMR system.
Excellent customer service skills.
Ability to handle a high volume of phone calls.
Strong communication and organizational skills.

Nice To Haves

Experience in a medical administrative role.

Responsibilities

Answer the phone in a professional and courteous manner and provide exemplary customer service.
Schedule all appointments and ensure appropriate clinical information is collected for efficient workflow.
Coordinate patient care and support clinical staff in response to incoming phone calls from patients.
Answer incoming calls for 4 different clinic locations.
Communicate with provider teams to ensure timely access to care for patients.
Provide accurate patient information for all departments to view daily.
Maintain open communication with all staff members to ensure quality patient care.
Schedule new and return patient appointments and procedures.
Assist in processing incoming patient referrals & faxes.
Communicate with patients and providers via telephone and EMR messaging system for approximately 75% of day-to-day communication.
Utilize waitlist/call-back lists to fill provider schedules.
Answer approximately 70 patient phone calls each day.