Medical Administrative Assistant

Canadian Mental Health Association- Peel Branch • Brampton, ON

1d • CA$21,894 - CA$25,411 • Onsite

About The Position

The Canadian Mental Health Association – Peel Dufferin Branch is seeking a part-time Medical Administrative Assistant to support the Rapid Access Addiction Medicine (RAAM) team. This role involves carrying out administrative tasks that impact daily operations, including front desk reception duties, general office duties, participating on organizational committees, and providing project support. The position is permanent part-time, 18.75 hours per week, with some evenings/weekends required. The role is based out of 60 West Drive, Brampton, and is on-site and/or community based.

Requirements

• Post-secondary diploma in Business/ Office Administration – Health Services is required
• Minimum 3 years of related medical administrative support experience is preferred
• Prior experiencing managing client or health records and filing systems is preferred
• Superior knowledge and understanding of administrative role supporting clients, management and physicians
• Excellent knowledge of medical terminology, healthcare, office practices, procedures and standards
• Self-motivated with demonstrated ability to function as part of an interprofessional multidisciplinary team and/or independently
• Strong interpersonal skills with proven ability to approach, listen, build trust, and communicate across diverse cultures and intersectionality.
• Willingness to continually improve understanding around cultural competence.
• Openness to operate from an anti-racist, anti-oppressive, 2SLGBTQ+ affirming and intersectional framework.
• Willingness to learn and apply practical understanding of different elements of diversity, such as gender identity/expression, race/cultural background, religion, sexual orientation, disability, immigration and precarious status, family status, etc.
• Valid Canadian driver’s license and access to an insured automobile in good repair
• A satisfactory Vulnerable Sector Screening (Police Check) report.

Nice To Haves

• Previous experience with OHIP billing is an asset
• Lab certification and/or procedure training is considered an asset
• Fluency in a second language, including ASL (American Sign Language) is considered an asset.

Responsibilities

• Support scheduled front desk reception coverage, welcoming clients and visitors to our space; support clients with scheduled and walk in appointments
• Facilitate any immediate requests and coordination such as receiving deliveries and engaging with vendors/service providers
• Engage with clients to collect client feedback
• Maintain supply inventory by checking stock to determine inventory level, replenishing supplies, ordering supplies as needed, verifying receipt of supplies, including both office and medical supplies
• Act as a liaison between the Program Manager and staff to ensure appropriate coordination and follow-up on day-to-day needs
• Manage and maintain confidential information
• Where applicable, manage and maintain the Director and team’s work schedule
• Maintain electronic filing system as needed. Enter and update client data and pull data reports for program managers and funders as required
• Create, revise, and improve systems and procedures by reviewing operating practices, record keeping systems and forms; Implement changes as approved by Director
• Perform other duties and responsibilities including special project support, as assigned by the Manager

Benefits

• Employee Family Assistance Plan
• optional extended health and dental benefits
• 2 weeks accrued vacation
• Accrued sick days, plus 2 flexible days each year
• Ongoing professional development plus $250 annual funding for continuing education and certifications
• $350 annual allowance to invest in achieving your personal wellness goals
• Participation in organizational pay for performance incentive program

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree