Medical Administrative Assistant 1-OB/GYN Center (Knoxville)

University of Tennessee • Knoxville, TN

1d • Onsite

About The Position

The Medical Administrative Assistant 1 provides administrative support for the front office. This position supports staff for front desk operations for Knox Obstetrics and Gynecology Clinic.

Requirements

• High School Diploma or GED. (TRANSCRIPT REQUIRED)
• Six (6) months of work experience in a medical office setting; OR Associate’s Degree in lieu of experience.
• Ability to communicate both on the telephone and in person.
• Attention to detail and ability to learn new skills.
• Computer literacy including knowledge of Microsoft Word, Excel and PowerPoint.
• Ability and knowledge about Zoom applications for the telehealth needs of the clinic.

Nice To Haves

• Ability to fluently speak Spanish is preferred.

Responsibilities

• Schedules patient appointments (check-in, check-out) and maintains calendars.
• Reviews insurance eligibility, as needed.
• Communicates with providers regarding patient appointments and other patient communication.
• Processes new patient forms and requests previous records, as necessary.
• Creates appointments in EMR for multiple providers’ schedules.
• Answers and routes phone calls from patients and other providers.
• Collects co-pays and cash payments; uses credit card terminal following PCI rules.
• Performs other related duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED