Medical Administrative Assistant - SWMN

Mayo Clinic • Mankato, MN

3d

About The Position

Applies expertise to perform a variety of clinical and non-clinical administrative support tasks including requesting and managing the flow of patient materials; coordinating appointment schedules; scheduling, coordination, and follow-up tasks for meetings, events, and professional travel; managing calendars; preparing documents and presentation materials; processing invoices and reimbursements; composing and/or transcribing correspondence/documents; supporting departmental projects/activities; creating and maintaining web sites, web pages, databases, spreadsheets, social media accounts; answering telephones and providing related follow-through. Supports the health care provider by anticipating and responding to provider and patient needs and requests of the health care team and serves as a direct contact and resource to the patient. Exhibits initiative, proficiency, and adaptability to optimize the time of those supported. Strong organizational, communication, and interpersonal skills; a commitment to quality and excellence in service; confidentiality; and professionalism are important components of the role. Is accountable for ensuring accuracy and completeness through attention to detail; accuracy and thoroughness in all patient-related activities is critical.

Requirements

• High school diploma or G. E. D. with a minimum of two years’ experience in an administrative support role OR one-year degree/diploma in an administrative, business, or medical-related program with a minimum of one-year experience in an administrative support role, OR an associate’s degree in an administrative, business, or medical-related program.
• Administrative support role experience must include performance of responsibilities such as meeting management and calendar coordination, creating/transcribing correspondence/documents, and utilization of business-related software to produce databases, spreadsheets, presentations, etc.
• Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment.
• Anatomy/Physiology may also be required depending on role and background.
• High-level skills in organization, customer service, professionalism, interpersonal relations, written and oral communication, and the ability to prioritize, frequently and quickly shift tasks, and adapt to a rapidly changing environment.
• Effective and appropriate decision-making, judgment, and confidentiality as well as attention to detail and follow-through.
• Experience with coordination of travel and expense management.
• Proficient application of English grammar, punctuation, and sentence structure.
• Proficient use of computer hardware and software, telecommunication, and other office equipment and ability to navigate multiple systems simultaneously.

Nice To Haves

• Work-related experience within the last ten years.

Responsibilities

• Requesting and managing the flow of patient materials
• Coordinating appointment schedules
• Scheduling, coordination, and follow-up tasks for meetings, events, and professional travel
• Managing calendars
• Preparing documents and presentation materials
• Processing invoices and reimbursements
• Composing and/or transcribing correspondence/documents
• Supporting departmental projects/activities
• Creating and maintaining web sites, web pages, databases, spreadsheets, social media accounts
• Answering telephones and providing related follow-through
• Anticipating and responding to provider and patient needs and requests of the health care team
• Serving as a direct contact and resource to the patient

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree