Medical Admin Support (Float - Medina, Beachwood, Westlake)

ARC Health Partners • Medina Township, OH

39d • Onsite

About The Position

We are seeking an energetic, eager-to-learn candidate for our Medical Admin Support position. This is a full-time, onsite, float position where you will work between three offices (Medina, Beachwood, and Westlake) to cover planned PTO, call outs, and other staffing needs. We will train you in all aspects of the role. This position involves working alongside providers, performing front desk duties, collecting copays, answering phones, keeping the office clean and stocked, and other related duties. You will work closely with clinicians, the Practice Manager, and other support staff to manage patient inquiries, intakes, TMS, and other practice operations. Cross-training to assist with patient procedures may also be involved, as this is a team effort to provide the best possible patient care.

Requirements

• High school diploma or equivalent required.
• At least one year experience in the healthcare setting utilizing electronic medical records required.
• Ability to stand, sit, and move for extended periods during the workday.
• Manual dexterity for handling paperwork, medical equipment, and electronic devices.
• Visual acuity and hearing ability to communicate with patients and colleagues.
• Lifting and carrying of moderate weight items such as medical supplies and equipment.
• Exposure to standard office and clinical conditions, including contact with patients.

Nice To Haves

• Associate or bachelor’s degree in behavioral health related major, healthcare administration or related field preferred.
• Experience in a healthcare environment is preferred.

Responsibilities

• Must be willing to travel to Beachwood, Westlake or Medina as needed for coverage
• Must have reliable transportation
• Must be comfortable with hands-on patient care
• Must be passionate about patient care and possess excellent interpersonal skills
• Manage front desk operations, including answering phones, scheduling appointments, and welcoming patients.
• Assist in managing medical billing, insurance claims, and other financial documentation.
• Assist in taking patient medical histories and recording vital signs as needed.
• Communicate effectively with patients to obtain information and provide instructions.
• Facilitate patient flow and appointment scheduling for clinical procedures.
• Serve as a liaison between patients, clinical staff, and other healthcare providers.
• Coordinate referrals to specialists, diagnostic tests, and follow-up appointments.
• Assist in maintaining communication and documentation for patient care plans.
• Enter and maintain patient data in electronic health records (EHR) or other healthcare information systems.
• Generate reports, correspondence, and other documentation as required.
• Assist in quality assurance processes, including data accuracy and compliance checks.
• Provide exceptional customer service by addressing patient inquiries and concerns in a friendly and professional manner.
• Create a welcoming and patient-centered environment within the clinical area.
• Offer support and information to patients and their families.
• Other duties as assigned.

Benefits

• 401(k) retirement plan with employer match up to 4%
• Comprehensive medical, dental, and vision insurance for employees and eligible dependents
• HSA (with employer contribution) and FSA options to help manage healthcare and dependent care expenses
• Employer-paid life insurance and AD&D coverage
• Employee Assistance Program (EAP) with confidential mental health and life support resources
• Generous paid time off and additional paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED