Medical Accounts Receivable Supervisor

Serenity Mental Health Centers•Dallas, TX

About The Position

Want to Make a Difference Through a Career in Healthcare? Welcome to Serenity. If you’ve ever wanted to use your billing and leadership expertise to make a difference, this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like, and our Accounts Receivable team plays a critical role in that mission. We’re not just looking for people who know medical billing codes by heart. We’re looking for detail-oriented leaders who thrive on accuracy, process improvement, and team success. If you can oversee complex receivables, ensure timely collections, and support your team with integrity and care, you’re our kind of person. The Role: Medical Accounts Receivable Supervisor | Las Colinas, TX The Accounts Receivable Supervisor leads a team that ensures we collect payments accurately and timely, enabling Serenity to continue to grow in its mission to help more people take their back their lives from mental health challenges. This is a great opportunity to grow your career and make a difference for those who need it most.

Requirements

Sincere commitment and desire to help patients
5 years managing a team of A/R specialists in a company of 500+ employees
Deep understanding of government plans and/or commercial plans
Professional billing (not facility) experience, mental health preferred
Process development and continuous improvement
Professionalism in dress and conduct
Critical thinking, time management, detail orientation, excellent communication
Sense of urgency and desire to achieve results

Responsibilities

Lead an internal team of A/R specialists for a multi-state provider group
Track and report on key performance indicators
Ensure timely denial management
Drive A/R process optimization across offices and functions
Coordinate resolution of patient concerns regarding claims processing and billing issues with/through our patient liaison department
Improve policies and procedures for decreasing Days in A/R
Assist management in identifying obstacles to financial performance related to A/R (Denial Management, Overfunded Accounts, Coding Trends, Payor issues).
Ensure integrity and compliance in all collections-related processes
Manage productivity and quality of work, providing guidance and feedback.
Promote a team culture where all employees are positive, solution oriented, and pursue continued improvement