Medicaid Service Coordinator
About The Position
AllPro Staffnet LLC is seeking an experienced, motivated, and highly organized Medicaid Service Coordinator to support and grow its MaineCare home care operations. The role coordinates Medicaid-funded personal care and personal support services, including caregiver scheduling and staffing, member referrals and admissions, program requirements, documentation, and operational follow-up. The coordinator works with members, families, caregivers, Service Coordination Agencies, referral partners, and supervisory or clinical personnel to support dependable, compassionate care and expand access to home care throughout Maine. Experience with MaineCare Section 19 and Section 96 services is especially valuable.
Requirements
- At least 1 year of direct, hands-on experience with Medicaid-funded home care services, Medicaid waiver programs, or Home and Community-Based Services (HCBS).
- Experience with service coordination, caregiver scheduling, staffing, or client service management in a Medicaid-funded home care environment.
- Familiarity with service authorizations, documentation, and Medicaid program requirements.
- Strong organizational, communication, problem-solving, and follow-through skills.
- Ability to work independently and manage competing priorities.
- Proficiency with computers, electronic documentation, and scheduling systems.
Nice To Haves
- 2 or more years of direct Medicaid home care or waiver coordination experience.
- Direct experience with MaineCare Section 19 or Section 96.
- Knowledge of MaineCare personal support or personal care services.
- Experience with Maine Service Coordination Agencies and Medicaid referral sources.
- Familiarity with EVV, including Sandata or comparable systems.
- Experience with AxisCare or similar home care management software.
- Caregiver recruitment, onboarding, retention, or Medicaid program growth experience.
Responsibilities
- Coordinate Medicaid-funded personal care and personal support services within the agency’s approved programs.
- Manage caregiver schedules, staffing assignments, and service coverage.
- Assist with caregiver recruitment, interviews, onboarding, and retention.
- Coordinate new member referrals, admissions, and timely service initiation following required approvals.
- Maintain communication with members, families, caregivers, service coordination teams, and referral partners.
- Respond to staffing challenges, missed visits, and service interruptions.
- Coordinate agency services in accordance with applicable MaineCare Section 19 and Section 96 requirements.
- Review service authorizations, approved hours, and applicable service plans.
- Monitor service utilization and address potential authorization or service interruptions.
- Maintain accurate documentation and follow up on referrals and ongoing service needs.
- Monitor Electronic Visit Verification (EVV), visit documentation, and scheduling accuracy.
- Identify and help resolve documentation discrepancies and service-related concerns.
- Assist with incident reporting, quality assurance, and operational follow-up.
- Track unstaffed hours, caregiver availability, and outstanding service needs.
- Support MaineCare provider requirements and company policies.
- Use home care management software to maintain accurate records and coordinate with supervisory or clinical personnel as needed.
- Build positive relationships with Service Coordination Agencies, MaineCare referral sources, and community partners.
- Support member referrals, caregiver recruitment, and service-area growth.
- Identify opportunities to strengthen service delivery and expand access to home care.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
