Medicaid Public Affairs - Coordinator 3

University of New Orleans•Baton Rouge, LA

3d•$65,000 - $75,000

About The Position

This position supports web updates and content management for Medicaid-managed web pages. It involves publishing Medicaid program documents to websites, ensuring compliance with statutory and federally mandated transparency requirements, and maintaining essential manuals, service directories, and legislative reports. The role also includes monitoring and responding to inquiries via specific email accounts, managing the coordination of outreach requests by creating rosters for events and maintaining an online calendar, and coordinating printing requests for materials like applications and flyers. Additionally, the position handles translations for Medicaid materials, oversees managed care organization (MCO) call center reporting and compliance, supports contract compliance reviews for managed care entity (MCE) marketing and member education materials, and supports invoicing and payment processes for Public Affairs contracts, including maintaining records and reviewing payment processing documentation. Other tasks as assigned.

Requirements

Bachelor’s Degree, or Associates degree with 3 years professional experience, or 6 years professional experience in lieu of the degree.
Minimum 3 years professional experience performing administrative functions within an office environment or health care field.
Minimum 1 year professional experience with project or program coordination.
Excellent analytical skills, effective organizational and time management skills.
Great attention to detail and follow up.
Ability to manage projects, assignments, and competing priorities.
Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel.

Nice To Haves

Minimum 5 years professional experience designing and executing public-facing content including the development of official forms and notices, training presentations, outreach materials and digital website content.
Minimum 4 years professional experience performing administrative functions within an office environment or health care field.
Minimum 2 years professional experience with project or program coordination.
Minimum 1 year professional experience with managing public communications content and websites.
Minimum 1 year professional experience administering contracts, invoices, or vendor payments.

Responsibilities

Supports web updates and web content management and development for all Medicaid-managed web pages.
Supports the publication of Medicaid program documents to Medicaid websites, including ensuring compliance to statutory and federally mandated transparency requirements, including maintaining essential manuals, service directories and legislative reports.
Monitors and responds to inquiries sent through the Medicaid email accounts [email protected] and [email protected].
Manages the coordination of outreach requests. Receives outreach requests through email and coordinates with field staff to create rosters for outreach events. Maintains an online calendar for staff coordination.
Coordinates requests for printing materials, such as applications and flyers, through the OTS print shop.
Manages translations for Medicaid materials.
Oversees managed care organization (MCO) call center reporting and compliance.
Supports contract compliance reviews for managed care entity (MCE) marketing and member education materials.
Supports invoicing and manages payment processes for Public Affairs contracts.
Maintains records relative to contract payments and reviews documentation regarding payment processing.
Other tasks as assigned.