Medicaid Call Center Associate - Hybrid
About The Position
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. The individual who fills this position will be responsible for providing prompt, professional customer service for Medicaid Long Term Personal Care Calls to ensure that all necessary information is covered and gathered from requestors/recipients in a clear, consistent and professional manner. Ensure that identified problems are promptly addressed, documented and resolved in a timely manner and calls routed to the appropriate units. Must complete monthly required telephone monitoring. The best candidate for this role will be someone who can multi-task through multiple windows and has experience working tight deadlines.
Requirements
- High school diploma or GED equivalent
- Minimum of two years’ customer service or call center experience
- Proficiency in Microsoft Office, including Excel, Outlook, and Word
- Effective verbal, written, and interpersonal skills
- Ability to work independently and autonomously
- Ability to adhere to OAAS and CSS departmental timelines
- Effective time management abilities
- Excellent communication skills
- Capability to manage multiple tasks simultaneously
Nice To Haves
- At least one year experience working with older adults or persons with disabilities, preferred
- Knowledge of healthcare, elderly, and disabled adult populations preferred
- Knowledge of Medicaid preferred
Responsibilities
- Provide professional customer service support via inbound calls
- Handle high-volume call center interactions efficiently and accurately
- Resolve customer inquiries, issues, and complaints in a timely manner
- Maintain accurate records through data entry and system updates
- Follow company processes, compliance standards, and quality guidelines
- Meet productivity, attendance, and performance metrics
- Collaborate with team members to improve customer satisfaction
Benefits
- medical, dental, vision
- Paid time off and holidays
- Paid training
- Career growth and advancement opportunities
- Supportive and inclusive work environment
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
