Medicaid Call Center Associate - Hybrid

Conduent • Baton Rouge, LA

1d • Hybrid

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Requirements

• High school diploma or GED equivalent
• Minimum of two years’ customer service or call center experience
• Proficiency in Microsoft Office, including Excel, Outlook, and Word
• Effective verbal, written, and interpersonal skills
• Ability to work independently and autonomously
• Ability to adhere to OAAS and CSS departmental timelines
• Effective time management abilities
• Excellent communication skills
• Capability to manage multiple tasks simultaneously

Nice To Haves

• At least one year experience working with older adults or persons with disabilities
• Knowledge of healthcare, elderly, and disabled adult populations
• Knowledge of Medicaid

Responsibilities

• Provide professional customer service support via inbound calls
• Handle high-volume call center interactions efficiently and accurately
• Resolve customer inquiries, issues, and complaints in a timely manner
• Maintain accurate records through data entry and system updates
• Follow company processes, compliance standards, and quality guidelines
• Meet productivity, attendance, and performance metrics
• Collaborate with team members to improve customer satisfaction
• Complete monthly required telephone monitoring.

Benefits

• medical, dental, vision
• Paid time off and holidays
• Paid training
• Career growth and advancement opportunities
• Supportive and inclusive work environment
• life and disability insurance
• a retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED