Media Technology & Facilities Manager

University of the Pacific • Stockton, CA

1d • Onsite

About The Position

The Department of Art, Media, Performance, and Design (AMPD) operates instructional, production, performance, digital media, equipment, and support spaces across multiple campus facilities. The AMPD Media Technology & Facilities Manager is responsible for the day-to-day operational readiness of the facilities and production infrastructure assigned to the position. This role combines hands-on operational capability with coordination and administrative responsibility. The position manages the Equipment Room and associated student workers; maintains equipment and inventory systems; performs first-line troubleshooting, routine maintenance, setup, adjustment, and minor repairs; coordinates specialized service with University units and qualified outside providers; supports safe and reliable use of assigned instructional and production spaces; coordinates operational purchasing, software renewals, vendors, and approved contracts; and provides operational support for approved departmental events and projects. The incumbent is expected to recognize the limits of their expertise, coordinate specialized assistance when necessary, and escalate policy, priority, significant financial, personnel, and strategic decisions to the Chair. The position provides opportunities for training, professional development, and growth.

Requirements

• Technical degree/certificate, bachelor’s degree, or other recognized postsecondary preparation in a related field; OR an equivalent combination of relevant education, technical training, and directly related professional experience.
• Three (3) years of progressively responsible experience in facilities operations, technical operations, production operations, equipment management, media/AV support, theater/arts operations, or a closely related environment.
• Demonstrated hands-on experience with equipment setup, routine maintenance, troubleshooting, minor repair, and coordination of specialized repairs or service providers.
• Experience supervising, training, scheduling, or coordinating employees, student workers, technicians, or other operational personnel.
• Demonstrated ability to manage multiple operational priorities, maintain accurate records, follow established procedures, and communicate effectively with users, supervisors, vendors, and technical specialists.
• Ability to use common hand tools and appropriate power tools safely and to recognize when work requires a licensed trade, specialized technician, or University service unit.
• Working knowledge of basic workplace safety practices and ability to implement established safety procedures in instructional, production, workshop, laboratory, or performance environments.
• Ability to learn and work with digital systems used for inventory/check-out, scheduling, purchasing, service requests, software/license tracking, and operational documentation.

Nice To Haves

• Bachelor’s degree in a related field when the minimum qualification is met through an associate/technical credential or equivalent experience.
• Experience in higher education, arts and design programs, media production, museums, galleries, theaters, performing arts organizations, fabrication/workshop environments, or other settings with multiple specialized instructional or production spaces.
• Experience managing or supporting computer labs, audiovisual systems, digital media equipment, production studios, theatrical/performance spaces, fabrication tools, or similar technical environments.
• Experience with equipment inventory and checkout systems, preventive maintenance planning, software/license administration, purchasing/procurement workflows, vendor coordination, or contract administration.
• Project-management experience involving facilities, equipment, installations, renovations, service providers, or production operations.
• Practical knowledge of one or more relevant technical areas such as carpentry, fabrication, basic electrical troubleshooting, theatrical systems, lighting, sound, audiovisual systems, computer hardware, or media-production equipment.
• Experience working directly with students and faculty in an instructional environment.
• Experience and sensitivity in working with people of diverse backgrounds and cultures.
• Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
• Ability to engage and integrate culturally responsive practices and knowledge in their work.

Responsibilities

• Oversee the day-to-day readiness, organization, access, scheduling support, maintenance coordination, safety, and effective use of instructional, production, performance, equipment, and support spaces assigned to the position.
• Conduct regular operational checks of assigned spaces and identify facility, equipment, access, safety, technology, and service needs before they disrupt instruction or production.
• Coordinate room setup, access, equipment readiness, and operational logistics for approved instructional, production, and departmental activities.
• Support reservations and calendaring for facilities within the position’s operational scope.
• Maintain operational documentation necessary to carry out the responsibilities of the position, including records, procedures, schedules, maintenance histories, service information, and vendor contacts.
• Manage day-to-day Equipment Room operations, including access, organization, storage, equipment circulation, checkout/return procedures, condition tracking, and operational readiness.
• Maintain accurate equipment inventory, inspection, maintenance, repair, and replacement records and make recommendations for maintenance or replacement priorities.
• Recruit or assist with recruitment as appropriate, train, schedule, assign, supervise, and provide day-to-day performance feedback to student employees assigned to facilities, production operations, and the Equipment Room, in accordance with University employment procedures.
• Establish and maintain consistent procedures and service standards for student workers supporting facilities and equipment operations.
• Perform routine and preventive maintenance, first-line troubleshooting, setup, adjustment, and minor repairs when the work is within the employee’s expertise and can be performed safely.
• Identify problems that require specialized work and coordinate service with Information Technology, Physical Plant, Risk Management, manufacturers, vendors, licensed trades, faculty/technical area specialists, or other qualified providers as appropriate.
• Provide access, technical context, and operational information to service providers; track requests through completion; and confirm that work has been resolved satisfactorily.
• Serve as the departmental operational point of contact for computer-lab and related technology issues within the assigned facilities scope.
• Perform appropriate first-line troubleshooting; communicate with Information Technology; facilitate access; track service requests; and confirm resolution.
• Track departmental software licenses and renewal needs within the position’s operational scope and coordinate approved purchasing or renewal processes with IT, vendors, faculty, and administrative staff.
• Support software and technology implementation from an operational perspective.
• Implement and communicate established University, College, and departmental safety procedures within facilities under the position’s operational responsibility.
• Develop departmental safety procedures for specialized equipment and spaces as needed.
• Provide or coordinate operational safety training for student workers and users where appropriate; identify, document, and report unsafe conditions or practices; and follow applicable University compliance requirements.
• Exercise authority to pause use of equipment or a facility when an immediate safety concern exists, with prompt notification to the Chair and the appropriate University unit.
• Coordinate with Risk Management, Physical Plant, IT, and other specialists when safety or compliance issues require institutional expertise or authority.
• Develop cost estimates, obtain quotes, compare operational options, identify recurring needs, recommend equipment and maintenance priorities, and provide the Chair with information needed for budget planning and decisions.
• Prepare or execute Chair-approved purchases and coordinate receipt of operational goods and services within University procedures and delegated spending authority.
• Track relevant facilities, equipment, service, and operational expenditures as needed to support planning and stewardship.
• Serve as the operational contact for vendors, suppliers, and service providers related to facilities, equipment, repairs, supplies, software, and production infrastructure.
• Coordinate departmental administrative workflow for operational contracts within the position’s scope, including gathering required information, initiating or tracking Cobblestone processes, and communicating with University offices.
• Provide operational project-management support for facilities, equipment, installations, repairs, upgrades, and production-related projects, including timelines, logistics, quotes, service coordination, and implementation.
• Provide facilities, technology, equipment, access, setup, safety, and other operational support for approved departmental events and productions in coordination with AMPD faculty and staff.
• Handle program/department service requests that fall within supervised facilities, equipment, production operations, instructional/production spaces, and related infrastructure.
• Maintain external relationships when they directly support facilities, equipment, technical services, venues, production operations, or operational projects.
• Coordinate identification, documentation, transfer logistics, and recipient communication for surplus equipment in accordance with University requirements and departmental supervision.
• Perform other related duties as assigned by the Chair that are reasonably consistent with the operational scope, ability, availability, time, and purpose of the position.

Benefits

• Pacific offers full-time employees a unique opportunity to live on our beautiful campus at below-market rental rates—helping you save time and money on your commute.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree