Media Services Event Coordinator

Southern New Hampshire University•New Hampshire, NH

7d•$21 - $34•Onsite

About The Position

Southern New Hampshire University (SNHU) is seeking an innovative and driven Media Services Event Coordinator to provide Audio-Visual (AV) support for all business and academic events. This role involves working with various business clients to coordinate the necessary systems and staffing for a high volume of both onsite and virtual events. The coordinator will analyze requirements, plan for AV needs (cameras, sound, video, lighting, streaming, etc.) for diverse venues, and manage the SNHU event schedule to ensure seamless, high-quality event delivery.

Requirements

1-2 Years Experience with A/V or Event Technology
Demonstrated experience supporting audio/visual setups, presentation systems, or event technology in a live environment.
1 or more years of experience with Event Coordination or Operations
Experience building events, including managing schedules, coordinating vendors, and overseeing setup/breakdown logistics.
Technical Troubleshooting in Real-Time Environments: Documented experience resolving technical or operational issues during live events or high-pressure situations, with evidence of maintaining service continuity.
Equivalent of experience in lieu of degree acceptable: Yes
Professional Certification(s): Extron AV Associate, ITIL Foundations
Specialized knowledge: Knowledge of acoustics, live sound reinforcement and sound processing equipment needed for clean audio.
Knowledge of video event production, live streaming technology, and best practices.
Understanding of ServiceNow ticketing system.
Experience with customer service support practices.
Proficient in Adobe Photoshop, Premier and DaVinci Resolve.
Microsoft Office Suite and MS Teams.
Proficient in Windows and Mac/iOS platforms relative to AV connectivity and display settings.
Proficient in projector technology including LCD, LED, Laser, and wireless.
Written and oral communication skills.
Excellent teamwork, collaboration, time management, organizational and personal effectiveness skills.
Technical skills including capacity to logically troubleshoot and resolve complex technology issues.
Work efficiency and in high pressure situations.
Adaptability to varying workloads.
Leadership, initiative, and judgment in carrying out all primary responsibilities.
Detail oriented
Accountability and process ownership.

Nice To Haves

Project management training.
Working knowledge of ITIL Change Management, Incident, Problem and Request processes.

Responsibilities

Manage the event support request process, gathering pre-production information, confirming requirements, and capturing event details in ServiceNow.
Partner with Conference Services, Admissions, SNHU leadership, and other event/facility partners to manage the event schedule and provide recommendations for budgeting, staffing, and equipment planning.
Coordinate comprehensive A/V services, including video support, livestreaming, audio, lighting, and related technologies, to meet event goals.
Coordinate with external vendors for rentals or specialized services.
Set clear expectations, manage schedules, and communicate with internal clients regarding event status, changes, or issues.
Ensure rapid resolution of technical problems to minimize disruptions.
Keep the equipment storage area and event tech areas clean and organized, ensuring all equipment is in its appropriate location.
Provide on-site and remote technical support during events, monitoring performance and troubleshooting issues in real-time.
Maintain, inventory, and manage the lifecycle of portable A/V equipment, evaluating existing assets and recommending new equipment.
Collaborate with capital projects teams to ensure installation of A/V systems in event spaces.
Analyze historical event data and service metrics to produce schedules, status reports, and insights.
Monitor client satisfaction feedback and advocate for best practices for continuous improvement in event management.
Oversee student worker event coverage by responding to inquiries, confirming schedules, coordinating equipment deployment and training, and ensuring appropriate staffing.
Anticipate obstacles, identify risks, and resolve problems by providing guidance and hands-on support.
Provide event support and coverage across SNHU Campus and Millyard locations.
Occasionally assist Audio Visual Technician(s) with installation and decommissioning of Audio-Visual equipment.