Media Intake Specialist

Heirloom Cloud Corporation•Mount Pleasant, SC

About The Position

Heirloom is seeking a dependable, detail-oriented Media Intake Specialist to receive and document customer shipments of photographs, videotapes, film, audio recordings, and other media. This role carefully opens shipments, matches contents to customer orders, sorts and counts media, and records information needed to prepare accurate customer quotes and keep orders organized throughout production. The position also involves documenting visible damage and special requests, labeling and organizing materials, maintaining the receiving area, and occasionally assisting customers with drop-offs, pickups, and questions. The work requires respectful handling of potentially fragile and irreplaceable materials and protection of customer privacy. A flexible schedule can be arranged between 9 a.m. and 5 p.m., Monday through Friday, with some Saturdays also possible. Specific days and hours will be agreed upon based on the employee’s availability and Heirloom’s operational needs. Heirloom is a veteran-led company that values people with diverse backgrounds, abilities, and ways of thinking.

Requirements

Strong attention to detail and a commitment to accurate counting and recordkeeping.
Patience and consistency when performing repetitive tasks.
Good organizational skills and the ability to keep multiple orders clearly separated.
Comfort entering information into a computer and learning digital systems.
Dependability, clear communication, and willingness to ask questions when something is unclear.
Careful handling of fragile, irreplaceable materials.
A friendly, professional manner when interacting with customers.

Nice To Haves

Experience with Shopify or similar order management systems; helpful but not required.
Experience in receiving, inventory, order processing, or media handling; helpful but not required.

Responsibilities

Carefully open customer shipments while preserving customer instructions, identifying information, and relevant packaging.
Match each shipment to the correct customer and order.
Sort media by type, including photographs, slides, negatives, videotapes, film reels, audio recordings, and discs.
Count and record each media category using Heirloom’s established procedures.
Double-check counts and resolve discrepancies before handing orders off for quoting.
Document visible damage, unusual items, and special customer requests, and flag anything requiring further review.
Label and organize materials so every item remains associated with the correct customer.
Maintain a clean, orderly receiving area and prepare organized orders for the next production step.
Occasionally assist customers with drop-offs, pickups, and questions about received materials.
Protect customer privacy and handle every item with respect.