Media & Entertainment Technical Enablement Specialist
Autodesk•AMER - United States - Oregon - Offsite/Home, MI
•$76,000 - $136,730
About The Position
Customer Success is looking for a Media & Entertainment Technical Enablement Specialist to join the Customer Reliability & Advocacy Team. This role will be responsible for designing and delivering enablement & awareness programs & content. The objective of the role is to resolve or prevent customer questions or concerns that arise from product or feature launches.
Requirements
- Expert Proficiency in Flow production tracking (formerly shotgrid)
- Maya or 3ds Max
- 3+ years of successfully supporting training, enablement, communications and/or presentations at a software company in a technical capacity
- Experience developing process guides and/or training modules for consumption by a broad audience
- Comfortable scheduling and leading training meetings, webinars, and other training programs, including follow-up communication, scoring, and reporting
- Analytical, detail-driven, and a master multitasker
- Ability to understand customer challenges and recommend/develop effective training solutions or other enablement content
- Ability to analyze data and determine actionable insights
- Excellent verbal, written, and presentation skills
- Proficient with Microsoft suite of products including Office and Teams
Nice To Haves
- Flame, Arnold, Smoke, Mudbox, Motionbuilder.
- Experience with International teams
Responsibilities
- Work with peers in the Customer Reliability organization to help create tools, resources, and training to innovate training and enablement for CTS.
- Collaborate with CTS ORT core team, customer reliability peers, and product teams to assess the customer impact of a product or feature launch.
- Engage in creating enablement and awareness materials, such as articles, Message Maps, PowerPoints, training videos, etc.
- Create, update, deliver enablement training content for our Internal Support organization
- Design and deliver continued education to empower the Support teams to stay current on customer workflows and use of AI tools
- Work with Support Management to prepare for and deliver new hire training and onboarding, follow-up training, and webinars
- Participation or facilitation of support enablement projects as needed.
- Contribute to a culture and framework of innovation and excellence
Benefits
- annual cash bonuses
- commissions for sales roles
- stock grants
- comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
