Media Center Coordinator

Arcfield•Middletown, RI

5d•Onsite

About The Position

Media Center (MC) facilities are multimedia presentation and collaboration facilities comprised of a variety of meetings tools and technologies for customers to use, that include video teleconferencing (VTC). A MC Meeting Facilitator is a frontline customer service engagement position. The primary function of this position is to operate a Media Center facility, accept and schedule reservations, assist in the facilitation of MC meetings, and to identify and report facility/system/network problems. This a full time position residing at a customer site.

Requirements

Must be able to obtain a Secret level security clearance
Possess good customer service and communication skills
Capable of being trained to learn and operate the equipment in each facility
Strong communications and interpersonal skills, detailed oriented, a good command of the language and a high school education, as a minimum, are required
Ability to liaise as a member of a very dynamic team
Possess basic computer skills and experience using Microsoft Office Suite and Outlook email applications

Nice To Haves

Operational knowledge of audio-visual systems and VTC systems desired

Responsibilities

Open facility, power up equipment and conduct operational verification testing each morning
Prepare facility to accommodate specific meeting requirements
Operate facility equipment during meetings as required
Facilitate the coordination and scheduling of Media Center resources
Interact with counterparts at other locations to support facility meetings
Function as a facilitator to support user needs before, during and between meetings
Sanitize meeting surfaces after each use and ensure meeting space is clean
Report facility, system and network outages
Follow security policies and procedures
Ensure site standard operating procedures, meeting schedules, and user documentation is current and complete
Update, maintain and publish site usage statistics
Provide facility support to technical personnel engaged in testing or maintaining site
Shift 40 hour work week to support after-hours and an occasional weekend meeting
Shut down and secure facility at the end of the day
Perform other duties as required