Med Surg Unit Secretary

HCA Healthcare•Independence, MO

About The Position

The Med Surg Unit Secretary is responsible and accountable for the daily clerical operations of the nursing unit. The role performs receptionist duties, maintains unit supplies and equipment, and supports a positive patient experience. This includes assisting RNs with delivery of patient care items and providing meal companionship to patients. The secretary greets and guides patients and visitors, provides updates, maintains accurate patient records, enters physician orders, and protects patient information. The role manages communications between incoming callers and care team members, keeps the environment clean, organized, and stocked, and takes initiative to support unit operations and teamwork.

Requirements

High school diploma or GED equivalent.
American Heart Association or American Red Cross Basic Life Saving (BLS) certification upon hire.
Excellent interpersonal skills.
Computer skills.

Nice To Haves

Public contact and clerical experience.
Ability to prioritize and manage multiple functions.
Knowledge of medical terminology.
Knowledge and experience with Microsoft Office and multi-line phones.

Responsibilities

Greet and guide patients and visitors with warmth and professionalism, provide updates, and help them feel informed and supported.
Maintain accurate patient records, enter physician orders, and protect patient information.
Handle communications between incoming callers and care team members promptly and clearly.
Keep the unit environment clean, organized, and well-stocked to promote safety and comfort.
Support daily unit clerical operations and perform receptionist duties.
Maintain supplies and equipment for the unit.
Support RNs in delivering patient care items.
Provide meal companionship to patients.
Take initiative to solve challenges and foster respect and teamwork.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
Wellbeing support, including free counseling and referral services.
Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan.
Flexible spending accounts.
Tuition assistance, student loan assistance, certification support, and dependent scholarships.
Fertility and family-building benefits.
Adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.