Experienced Front Desk Supervisor

Revive Med Spa•Encinitas, CA

37d•Onsite

About The Position

Revive Med Spa is a growing leader in aesthetic medicine, seeking an organized and customer-service-oriented Med Spa Supervisor to join their team. This role assists the store manager with daily operations, staff supervision, appointment management, and maintaining high customer service standards. The supervisor also collaborates with the retail manager on inventory management for medical supplies and products, ensuring sufficient stock levels while minimizing waste and maintaining a smooth supply chain process. Revive Med Spa values client obsession, accountability, continuous improvement, open feedback, kindness, and innovation.

Requirements

At least 2 years supervisor experience in retail/customer service.
At least 1 year experience as inventory specialist or similar role, preferably in a medical or healthcare setting.
Skilled in use of Excel and Word.
High school diploma or equivalent.
Familiarity with medical supplies, including their storage requirements and regulatory guidelines.
Proficient in using inventory management software.
Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
Strong attention to detail and accuracy in data entry and record-keeping.
Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
Ability to adapt to a fast-paced work environment.
Strong knowledge of Medspa services, procedures, and customer service principles.
Detail-oriented with a strong focus on accuracy and quality.
Legal documentation establishing eligibility to be legally employed in the country in which you apply.
Ability to work Full Time which may include mornings, evenings, and weekends.
Physical ability to carry out the essential functions of the job including stocking shelves, checking out sales, standing or walking the entire shift, and frequent lifting up to 25 pounds.

Nice To Haves

Bilingual

Responsibilities

Provide leadership and guidance to the Medspa staff, including aestheticians, nurses, and support personnel.
Assign tasks, monitor performance, and provide feedback to ensure the highest quality of service delivery.
Help Store Manager to conduct regular staff meetings and training sessions to foster teamwork and professional development.
Coordinate and manage patient appointments, ensuring efficient scheduling and optimal utilization of resources.
Maintain an organized appointment calendar, ensuring that appointments are properly spaced and staffed.
Communicate with patients to confirm appointments, provide pre-visit instructions, and address any concerns or questions.
Ensure that all staff members deliver exceptional customer service to patients.
Assist Store Managers with addressing patient inquiries, complaints, and feedback promptly and professionally.
Implement and maintain service standards to exceed patient expectations.
Collaborate with the Retail Manager to ensure adequate stock levels of supplies, and products required for Medspa services.
Monitor supply usage, place orders as needed, and ensure proper storage and organization of supplies.
Monitor and maintain accurate inventory records, including stock levels, expiration dates, and product information.