Med Secretary MRMC - Radiology (PD)

UMass Memorial Health•Milford, MA

3d•Onsite

About The Position

This position performs secretarial and administrative support services for assigned medical office, clinic, or patient exam/testing area. Requires a basic knowledge of medical office procedures and a full range of medical secretarial skills. Interfaces with medical and administrative staff, patients, and visitors.

Requirements

High School diploma or equivalent.
Specialized medical secretarial/medical office training.
Minimum one (1) year of medical secretarial/administrative support experience.
Proficient in MS Office applications.
Knowledge of medical office practices and medical terminology.
Good customer service and communication skills.
Ability to use a computer-based patient scheduling/record/billing system.
Strong attention to detail.
Ability to read, write, and speak clearly in English.
Current state driver’s license for those employees in an “off-site” office that are required to drive to pick up and deliver records, etc.

Responsibilities

Greets patients and/or visitors. Answers phone calls promptly and provides information or refers matters to appropriate resource.
Registers patients for each patient visit, utilizing computer-based patient registration/scheduling system. Obtains all necessary paperwork from each patient during the registration process. Collects co-payments from patients for visits, maintains records, and makes daily cash deposit.
Obtains and verifies demographic and insurance information for all patients is up-to-date and enters information into a computer-based system.
Schedules new and recurring visits with patients. Records daily schedule of visits and charge code information into the patient scheduling/billing system. Contacts patients to fill vacancies in clinical team’s schedules. Makes appointment reminder phone calls in advance of appointments and follows up with no-show, cancelled, or bumped patients.
Sets up medical records for new patients/treatments and ensures information is complete prior to initial patient visit. Maintains orderly medical records and closes out medical record at the end of treatment. Coordinates retrieval of medical records.