Mechanical Warranty Claims Adjuster

iA Financial Group•Quebec, QC

5d•Hybrid

About The Position

Permanent, full-time position, 35 hours/week (7 hours/day). Call center open from 7:00 a.m. to 8:00 p.m. to cover pan-Canadian time zones. Rotating shifts based on operational needs: 10:00 a.m.–6:00 p.m. / 11:00 a.m.–7:00 p.m. / 12:00 p.m.–8:00 p.m. Hybrid work model: mandatory in-office presence during training (Brossard or Québec), then 2 days per month. Build the future with us Are you driven by supporting partners and clients and eager to contribute to the mission of a company dedicated to ensuring its clients feel confident and secure about their future? As a Mechanical Warranty Claims Adjuster, you will play a key role in analyzing, processing, and settling warranty claims from across Canada. This position is a great opportunity to showcase your skills and fully leverage your potential within a caring and trustworthy organization. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

Requirements

Holds a college degree or an Attestation of College Studies in mechanics, or any other relevant training related to the field.
Has experience in mechanics or technical analysis (recent graduates will also be considered).
Is recognized for strong analytical skills and attention to detail.
Stands out for the ability to manage multiple tasks simultaneously.
Demonstrates strong proficiency with technological tools and data-entry software.
Has an advanced level of English, as the role requires daily communication with dealerships, partners, and repair shops located elsewhere in Canada.
Has an advanced level of French, as the role requires daily communication with dealerships, partners, and repair shops located elsewhere in Canada.

Responsibilities

Analyzing and adjudicating mechanical warranty claims for various types of vehicles (automobiles, RVs, trailers, motorcycles, ATVs, marine products).
Processing claims, determining eligibility, and authorizing repairs in accordance with active contracts.
Assigning inspectors when required and identifying abusive or potentially fraudulent claims.
Communicating decisions to claimants and answering questions regarding coverage or the claims process.
Calculating and issuing required payments.
Following up on files and collaborating closely with internal teams.
Managing level 1 complaints and escalating those requiring higher-level follow-up.
Performing any other duties assigned by management.