Mechanical Support Engineer

Lenze Americas Corporation•Uxbridge, MA

12h•Hybrid

About The Position

The Mechanical Support Engineer provides technical assistance and engineering support for Lenze customers relating to mechanical systems, components, and equipment. Responsibilities include delivering support via phone and email, with occasional onsite visits as required. The position involves coordination with internal and external sales teams, customers, customer care, and other technical departments. Duties include product selection, troubleshooting, parameterization, and general support for Lenze customers.

Requirements

3+ years’ experience in related products and troubleshooting preferred
Associate degree in mechanical engineering or equivalent experience preferred.
Experience in related products and troubleshooting strongly preferred.
Ability to read mechanical drawings required.
Experience in one or more of the following industries preferred: electric motors, gearboxes, transmissions.
Strong mechanical aptitude required.
Exceptional customer focus and ability to work under pressure.
Ability to anticipate and meet the needs/wants of the customer without being prompted.
Must be a self-starter and work well with minimal supervision.
Strong verbal, written and interpersonal communication skills.
Organizational skills and ability to handle multiple service needs simultaneously.
Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)
SAP experience preferred

Responsibilities

Respond to technical support inquiries related to Lenze mechanical products, including diagnostics, troubleshooting, and identification of spare parts or full replacements.
Assist customers with migration options for legacy mechanical products, ensuring smooth transitions to current solutions.
Execute service calls in compliance with Federal, State, and local regulations, as well as Lenze’s health and safety policies.
Represent Lenze professionally in both appearance and behavior, consistently acting as the customer’s best service provider.
Maintain up-to-date knowledge of Lenze products, services, and policies through ongoing learning and training.
Collaborate with internal teams to improve service delivery and identify opportunities to promote Lenze’s offerings.

Benefits

Blue Cross Blue Shield Medical Insurance – multiple plan options
Blue Cross Blue Shield Dental Insurance
FSA, HSA options
Vision Insurance
401k with company match, fully vested
Paid Time Off
10 company paid holidays
Company paid disability & AD&D insurance
100% paid parental leave after one year of service
Supplemental insurance plans (Identity theft, cyber protection, additional life, etc.)
Tuition reimbursement
Many of our positions offer flexible schedules to meet your needs
Relaxed business casual environment
Sit/Stand desks for onsite office positions
Frequent team building activities
Career development opportunities