Mechanical Service Supervisor

OPENLANE•Ottawa, ON

12d•Onsite

About The Position

At OPENLANE, we make wholesale easy so our customers can be more successful. We are seeking a Mechanical Services Supervisor with experience in managing an automotive service center. You will be part of a skilled team responsible for delivering vehicle reconditioning, repair, and inspection services for commercial and dealer customers. In this role, you will use your experience in leadership, automotive repair, and operations to monitor key performance indicators and support a team of service technicians.

Requirements

3-5 years of supervisory experience
Valid Automotive Service Technician License (310S in Ontario).
3-5 years of experience in repair and service of mechanical, electrical, and electronic systems.
Strong communication and problem-solving skills with a professional attitude.
Valid Driver’s License.

Nice To Haves

Experience with the Mitchell estimating system.
License to complete Motor Vehicle Inspections (MVI).
Proficiency in Google Suite and comfort with internal systems (VTrace/OLA)

Responsibilities

Supervise and mentor Automotive Service Technicians, Apprentices, Service Advisors, and office administrators.
Allocate assignments, inspect work quality, and manage team performance.
Lead by example by performing diagnostics or repairs during peak volumes or to troubleshoot complex issues.
Serve as the primary technical resource for junior technicians on complex duties.
Manage controllable expenses and ensure the department meets financial targets, KPIs, and profitability goals.
Ensure all vehicles are billed correctly in accordance with Service Level Agreements (SLAs).
Maintain customer relationships and participate in negotiations regarding fees, costs, and service agreements.
Oversee shop equipment maintenance and ensure a safe, organized working environment.
Manage workflow through internal systems including VTrace and OLA.
Maintain positive business relationships with customers, which may include participating in negotiations regarding fees, costs, contracts, and service agreements.
Serve as an escalation point and subject matter expert for the claims operations (arbitrations) team.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement