Mechanical Field Technician III

Dover Corporation•Denver City, TX

60d•Onsite

About The Position

Field Technical Service (Non-Engineering) provides technical expertise/support in assisting clients with installations, maintenance, upgrades, and repairs. This role serves as the key customer contact on technical and service-related problems to achieve required product/service performance standards and total customer satisfaction. The position involves diagnosing, troubleshooting, and resolving technical/service issues, instructing clients on the proper usage and operation of equipment, and documenting and maintaining clients’ service logs. Additionally, the role requires preparing reports for product failure analysis and serviceability issues and escalating them to relevant engineering teams. A Support 3 requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education. Responsibilities typically include working under limited supervision for routine situations and providing assistance and training to lower-level employees. Problems typically are not routine and require analysis to understand.

Requirements

Broad knowledge of operational procedures and tools obtained through extensive work experience.
May require vocational or technical education.

Responsibilities

Serving as the key customer contact on technical and service related problems to achieve required product/service performance standards and total customer satisfaction.
Diagnosing, troubleshooting, and resolving technical/service issues.
Instructing clients on the proper usage and operation of equipment.
Documenting and maintaining clients’ service logs.
Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams.
Works under limited supervision for routine situations.
Provides assistance and training to lower level employees.