Mechanical Field Technician II
About The Position
The Mechanical Field Technician II provides non-engineering field technical service and support to clients, helping with equipment installation, maintenance, upgrades, and repairs. The role serves as a key customer contact for technical and service-related problems, with the goal of meeting product and service performance standards and achieving customer satisfaction. Work is typically performed on-site or in the field rather than through remote phone or email support. The position requires basic knowledge of job procedures and tools acquired through work experience and may require vocational or technical education. The technician works under moderate supervision on problems that are typically routine, though some may require interpreting or deviating from standard procedures. The role communicates information that may require explanation or interpretation. The position is eligible for a discretionary bonus based on performance metrics and other criteria in the applicable bonus plan.
Requirements
- Basic knowledge of job procedures and tools, obtained through work experience.
- Vocational or technical education may be required.
- Ability to work under moderate supervision and handle routine problems, including interpreting or deviating from standard procedures when needed.
- Ability to communicate information that requires some explanation or interpretation.
Responsibilities
- Assist clients with equipment installation, maintenance, upgrades, and repairs.
- Serve as a key customer contact for technical and service-related problems to achieve required product and service performance standards and customer satisfaction.
- Diagnose, troubleshoot, and resolve technical and service issues.
- Instruct clients on proper equipment usage and operation.
- Document and maintain client service logs.
- Prepare reports regarding product failure analysis and serviceability issues.
- Escalate product failure and serviceability issues to relevant engineering teams.
Benefits
- Competitive health and welfare offerings
- Professional developmental opportunities
- Eligibility for a discretionary performance-based bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
