Mechanical Field Technician II

Dover Corporation • Midland, TX

4d • Onsite

About The Position

Provides non-engineering field technical expertise and support to clients with equipment installations, maintenance, upgrades, and repairs. Serves as a key customer contact for technical and service-related problems, helping achieve required product and service performance standards and customer satisfaction. Diagnoses, troubleshoots, and resolves technical and service issues; instructs clients on proper equipment use and operation; maintains client service logs; and prepares reports on product failures and serviceability issues for escalation to relevant engineering teams. The work is typically performed on-site or in the field, rather than by handling queries remotely by phone or email. This Support 2 role involves basic knowledge of job procedures and tools, generally gained through work experience, and may require vocational or technical education. The position works under moderate supervision. Problems are usually routine but may occasionally require interpreting or deviating from standard procedures. Communication may require some explanation or interpretation. The position is eligible for a discretionary bonus based on performance metrics and other criteria in the applicable bonus plan.

Requirements

• Basic knowledge of job procedures and tools, obtained through work experience.
• Vocational or technical education may be required.

Responsibilities

• Assist clients with equipment installations, maintenance, upgrades, and repairs.
• Serve as the key customer contact for technical and service-related problems to achieve required product and service performance standards and customer satisfaction.
• Diagnose, troubleshoot, and resolve technical and service issues.
• Instruct clients on proper equipment usage and operation.
• Document and maintain client service logs.
• Prepare reports on product failure analysis and serviceability issues and escalate them to relevant engineering teams.

Benefits

• Competitive health and welfare offerings.
• Professional developmental opportunities.
• Eligible to earn a discretionary bonus based on performance metrics and other applicable plan criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed