Mechanical Claims Analyst

TEKsystems•Phoenix, AZ

6d•$25 - $35•Hybrid

About The Position

This role is for a Mechanical Claims Specialist to join a growing customer support team. The position involves transitioning from the physical demands of an automotive shop to a professional office or remote environment, where the individual will use their automotive expertise to evaluate and process mechanical claims. This opportunity offers a change of pace, strong career growth potential, and a supportive, team-oriented environment.

Requirements

Minimum of 3+ years of experience as an automotive mechanic or in a related field.
Strong understanding of vehicle systems and repair processes.
Ability to explain technical concepts to both technical and non-technical audiences.
Excellent verbal communication skills.
Customer service experience, including handling complex or escalated situations.
Comfortable using multiple systems, including Microsoft Office (Outlook, Teams, etc.).
Detail-oriented with the ability to work in a fast-paced, call center environment.
High school diploma or GED required.
Willingness to travel for initial 2-week onboarding training.
Availability to work occasional Saturdays.
Reliable high-speed internet and a quiet workspace for remote or hybrid work.

Nice To Haves

ASE certification is a plus.
Bilingual (Spanish/English) is a plus.
Familiarity with labor guide systems (e.g., AllData).
Experience with automotive scan tools.

Responsibilities

Utilize knowledge of vehicle mechanics to evaluate, investigate, and process mechanical claims accurately and efficiently.
Communicate with vehicle contract holders, repair facilities, and other stakeholders via phone and email.
Provide excellent customer service while resolving claim-related questions and concerns.
Listen actively and demonstrate empathy to ensure a positive customer experience.
Follow established processes and document all claim activity in company systems.
Collaborate with internal teams to ensure consistent, fair, and accurate claim outcomes.
Support incoming calls from dealerships and vehicle owners regarding mechanical claims.
Review repair needs and determine warranty coverage based on established guidelines.
Explain why a claim was approved or denied.
Guide customers through the process to obtain diagnostics, quotes, and claim submission.
Apply mechanical expertise to understand vehicle issues and clearly communicate decisions and next steps.