Mechanical Claims Analyst

TEKsystems•Pompano Beach, FL

2d•Hybrid

About The Position

Are you an experienced automotive mechanic ready to transition off the shop floor and into a professional office or remote environment? We are seeking Mechanical Claims Specialists to join a growing customer contact team. In this role, you will apply your hands-on automotive expertise to evaluate and process mechanical claims, working directly with dealerships and vehicle owners. This position offers a rewarding career shift—combining mechanical knowledge with customer support and claims analysis—while providing competitive benefits, career growth, and long‑term stability. If you’re ready for a change of pace and a company that will invest in your future, we encourage you to apply.

Requirements

Minimum 3 years of automotive mechanic or mechanical repair experience
Strong understanding of automotive systems and repair processes
Ability to explain technical repair information to non-mechanical individuals
Excellent verbal communication and customer service skills
Experience resolving complex issues while maintaining professionalism
Proficiency with Microsoft Office tools (Outlook, Teams, Email)
Ability to navigate multiple software systems and screens simultaneously
Detail-oriented, self-motivated, and able to work independently in a fast-paced environment
High school diploma or GED required

Nice To Haves

ASE Certification
Experience using labor guides such as AllData or Mitchell
Familiarity with automotive scan tools (preferred but not required)
Bilingual (Spanish/English) candidates preferred

Responsibilities

Evaluate, investigate, and process mechanical claims in accordance with warranty guidelines
Analyze vehicle repair concerns to determine claim approval, denial, or required next steps
Communicate professionally via phone and email with dealerships, repair facilities, and vehicle owners
Clearly explain claim decisions to both technical and non‑technical audiences
Guide customers through the claims process, including obtaining repair estimates and required documentation
Maintain detailed and accurate electronic claim records using internal systems
Demonstrate empathy and professionalism while addressing customer questions and concerns
Collaborate with fellow claims analysts and leadership to ensure consistent, fair, and high‑quality service