Mechanical Claims Analyst

TEKsystems • Pompano Beach, FL

4d • Hybrid

About The Position

Are you a skilled automotive mechanic ready to step off the shop floor and into a professional office environment—without leaving your mechanical expertise behind? We are seeking Mechanical Claims Analysts to join a growing customer contact team. In this role, you’ll use your hands-on automotive knowledge to evaluate and adjudicate mechanical claims, working closely with dealerships and vehicle owners. This is an excellent opportunity to transition from physical repair work into a stable, career-focused role with long-term growth potential. As a Mechanical Claims Analyst, you will use your technical expertise and customer service skills to support warranty claim decisions and guide customers through the claims process.

Requirements

• At least 2–3 years of hands-on automotive repair experience or equivalent technical experience
• Strong knowledge of engines, transmissions, and electrical systems
• Comfortable handling high-volume inbound calls
• Able to explain complex mechanical concepts clearly and professionally
• Basic computer proficiency
• Ability to navigate multiple systems and monitors simultaneously
• Willingness to complete a basic typing assessment
• High school diploma or GED required

Nice To Haves

• ASE Certification (strong plus)
• Bilingual in English & Spanish (preferred)
• Prior experience in a dealership, claims adjudication, or customer-facing mechanical role

Responsibilities

• Evaluate, investigate, and adjudicate mechanical claims related to engines, transmissions, and electrical systems
• Take inbound calls from Dealerships requesting approval for vehicle repairs based on warranty coverage guidelines
• Take inbound calls from Vehicle owners seeking clarification on approved or denied claims
• Take inbound calls from Vehicle owners needing guidance on next steps for diagnosing and quoting repairs
• Clearly explain approvals, denials, and claim processes to both technical and non-technical callers
• Provide empathetic, solution-oriented customer service via phone and email
• Maintain accurate electronic records using internal claims systems
• Follow established processes while upholding standards of fairness, accuracy, and integrity
• Collaborate with team members and leadership to ensure consistent claim decisions

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees