Mechanical Claims Analyst

TEKsystems•Earth City, MO

21d•$26 - $36•Hybrid

About The Position

Are you an experienced automotive technician, mechanic, or service professional looking to transition from the shop floor into a stable office-based role? We are seeking Mechanical Claims Specialists to join a growing team. This is an excellent opportunity to leverage your automotive expertise while enjoying a comfortable work environment, career growth opportunities, outstanding benefits, and the ability to use your mechanical knowledge in a customer-focused role. As a Mechanical Claims Specialist, you will act as a subject matter expert for vehicle repair claims, working directly with dealerships, repair facilities, and vehicle owners. Your primary responsibility will be evaluating warranty claims, determining coverage eligibility, and guiding customers through the claims process while delivering exceptional service. Using your automotive knowledge, you will review repair recommendations, assess warranty coverage, and explain approval or denial decisions clearly and professionally.

Requirements

Minimum 3 years of automotive mechanic or related mechanical experience
Strong understanding of vehicle repair processes and components
Excellent communication and customer service skills
Experience handling customer concerns and resolving issues professionally
Strong computer proficiency, including Microsoft Office applications
Ability to multitask and navigate multiple systems simultaneously
Detail-oriented and self-motivated
High School Diploma or GED

Nice To Haves

ASE Certification
Bilingual (English/Spanish)
Experience with AllData
Experience with Mitchell
Experience with Labor Guides
Experience with Scan Tools
Experience with Claims Processing

Responsibilities

Review, investigate, and process mechanical warranty claims accurately and efficiently.
Utilize automotive repair knowledge to determine warranty coverage based on established guidelines.
Communicate with dealerships, repair facilities, and vehicle owners via phone and email.
Explain claim approvals, denials, and next steps in a professional and customer-focused manner.
Provide guidance to customers experiencing vehicle issues and explain the claim submission process.
Maintain detailed and accurate records within company claims systems.
Navigate multiple computer systems while managing customer interactions.
Collaborate with team members and leadership to ensure quality service and claim accuracy.
Uphold company standards of honesty, fairness, and customer satisfaction.
Review repair recommendations.
Determine whether repairs qualify for warranty coverage.
Approve, deny, or request additional information based on contract guidelines.
Explain claim approval or denial decisions.
Provide clear communication regarding coverage details.
Offer support and next steps during the claims process.
Discuss vehicle concerns with customers.
Explain claim procedures and required documentation.
Guide customers through obtaining estimates and repair approvals.