Automotive Technician, Service Advisor, Parts Specialist- Mechanical Claims Adjuster

Protective•Work From Home, TX

13h•Remote

About The Position

The Mechanical Claims Adjuster I will provide support to our claims department by handling automotive, RV/other unit types, and/or powersports claims. Additionally, opening new claims, thoroughly and accurately, collecting and reviewing all claim files, verifying all requirements have been met, and providing claim status updates. The Mechanical Claims Adjuster I will provide exceptional customer service, perform key administrative duties, and perform other related functions as assigned by management.

Requirements

Bachelor’s degree or equivalent work experience
3+ years of customer service or administrative experience
Reliable and punctual
A positive attitude while remaining cool under stress
Demonstrated ability to plan, organize, prioritize, and complete projects and assignments in a timely manner
Detail oriented, accurate, and highly organized
Demonstration of prideful work
Active listener with ability to adapt/respond to various types of personalities
Receptive to coaching and development
Effective written communication skills with associates, management, and internal and external customers
Superior written communication skills
Demonstrated ability to solve customer problems using creative and effective techniques
Proven adherence to confidentiality of sensitive company and proprietary information
Sustained use of sound judgment and tact in applying policies, solving problems, and communicating standards
Experienced utilization of computer hardware and software
Knowledgeable and experienced working within the Microsoft Office Suite programs
Typing/Alpha Numeric: 40 wpm +
Strong 10-key
Strong mathematical aptitude
Proven ability to multi-task while handling interruptions
Ability to frequently sit for long periods of time
Ability to occasionally walk, stand and reach with hands and arms, stoop, kneel or crouch
Ability to constantly hear and talk, both in person and by phone
Ability to grasp objects such as telephone and computer mouse
Ability to efficiently utilize and navigate multiple computer monitor(s) and programs
Finger dexterity to use a keyboard, calculator, and standard office equipment
Ability to spend extended hours in front of a computer screen and use close vision, distant vision, depth perception and adjust focus
Ability to work flexible hours
Ability to lift at least 20 pounds

Nice To Haves

Contact center claims or automotive service experience preferred
Experience in automotive mechanical claims, service writing, or repair facility operations
Strong understanding of automotive systems, repair processes, and industry labor guides (e.g., Mitchell, AllData)

Responsibilities

Adjudicates claims submitted through our Web portal and other work queues and verifies validity and accuracy of claim submission
Communicates follow-up information as needed
Communicates new claims web instructions
Reviews incoming claims assigned to themselves and/or their responsible queues
Requests any additional information needed, such as pictures or ordering inspections, prior to authorizing claims
Ensures 100% of all authorized claims are approved by the appropriate parties, prior to authorization
Adjudicates claims, in accordance with the applicable agreement terms and state requirements, and provides authorization no more than 30 minutes of receipt if no additional information is required
Ensures all claim handling and communication is handled within our desired metrics
Maintains professional and technical knowledge
Works independently & proactively
Assists the Mechanical Claims Lead and Supervisor with various projects
Maintains Key Performance Indicators, which includes claims audits, contact center adherence, new claim handling, attendance, and actively participating in monthly 1-on-1’s and coaching and development plans
Supports other teams
Cross trains to gain basic knowledge of other departments within our organization
Shares ideas that may help with organizational productivity