Mechanical Breakdown Protection - Account Manager

Allied Solutions LLC•Carmel, IN

About The Position

The MBP Account Manager is responsible for the overall management, administration, and support of the Mechanical Breakdown Protection products offered to Allied clients. This encompasses supporting, testing, and managing our point-of-sale delivery platform iQQ from an MBP perspective. The role involves daily communication via phone and email with Allied field sales/service representatives, MBP providers, and clients to resolve all issues related to MBP. Maintaining relationships with product providers to develop and implement various MBP programs while ensuring overall compliance with various state and federal regulations is also vital. The position also involves creating and maintaining periodic as well as on-demand reporting to support Allied field sales and service representatives in driving client success.

Requirements

Bachelor’s degree required: Field of Study: Risk Management & Insurance; Management, Business.
5-7 years of work-related experience required.

Responsibilities

Serve as the main point of contact in Allied MBP Department for escalated client and provider issues.
Resolve escalated FI/borrower issues related to claims and ongoing service of MBP, working with product providers to address connectivity or service issues.
Monitor the quality of client service and sales support within the department using Allied’s technology resources.
Collaborate with MBP Providers regarding development of new products, updates, rate and program changes, and case management of existing business.
Create and maintain marketing documents for distribution to Allied sales field and clients, meeting deadlines for implementation in iQQ.
Ensure client-facing sales tools in iQQ are up to date and accurate, including maintaining Quick Reference Cards and sample documents.
Assist with development, testing, and troubleshooting of MBP products and settings within the iQQ platform.
Evaluate potential enhancements to MBP products in iQQ based on feedback from sales and service teams, and submit enhancement requests.
Monitor and implement compliance requirements, ensuring iQQ reflects these requirements.
Assist MBP Director in preparing monthly financial and activity reports, including monitoring revenue and provider bonus/profit share payments.
Generate, process, and approve commission worksheets for various MBP programs and conduct commission audit reviews.
Ensure timely and accurate processing of provider commission statements within accounting systems and in iQQ.