Mechanical Breakdown Protection - Account Manager

Allied Solutions•Carmel, IN

About The Position

The MBP Account Manager is responsible for the overall management, administration, and support of the Mechanical Breakdown Protection products offered to Allied clients. This encompasses supporting, testing, and managing our point-of-sale delivery platform iQQ from an MBP perspective. The role involves daily communication via phone and email with Allied field sales/service representatives, MBP providers, and clients to resolve all issues related to MBP. Maintaining relationships with product providers to develop and implement various MBP programs while ensuring overall compliance with various state and federal regulations is also vital. The position requires creating and maintaining periodic as well as on-demand reporting to support Allied field sales and service representatives in their mission of driving client success.

Requirements

Bachelor’s degree required: Field of Study: Risk Management & Insurance; Management, Business.
5-7 years of work-related experience required.

Responsibilities

Serve as the main point of contact in Allied MBP Department for escalated client and provider issues.
Resolve escalated FI/borrower issues related to claims and ongoing service of MBP.
Work with product providers to promptly address any connectivity or service issues.
Monitor the quality of client service and sales support within the department through the use of Allied’s technology resources (Email, Seismic, Smartsheet, Infor, PIMS and DataStore).
Collaborate with various MBP Providers regarding development of new products, updates, rate and program changes as well as case management of existing business.
Create and maintain various marketing documents for distribution to Allied sales field and our clients, while meeting deadlines to implement the changes in iQQ.
Ensure client facing sales tools in iQQ are up to date and accurate, including maintaining Quick Reference Cards (QRC) in iQQ to correctly reflect any product or provider changes, as well as working with iQQ team to maintain correct sample documents in iQQ.
Assist with development, testing, and troubleshooting of MBP products and settings within the iQQ platform.
Listen to concerns and suggestions from Allied field sales and service teams and evaluate potential enhancements to MBP products in iQQ.
Submit enhancement requests to iQQ team through appropriate ticketing systems and follow them through to implementation.
Monitor and implement compliance requirements and ensure iQQ is reflective of those requirements.
Assist MBP Director in preparing monthly financial and activity reports, including monitoring revenue and the timing of provider bonus and profit share payments.
Generate, process, and approve commission worksheets for various MBP programs and conduct commission audit reviews to ensure profitability.
Ensure timely and accurate processing of provider commission statements within accounting systems and in iQQ to have payment status of MBP policies correctly stated.