Mechanic II

Rural King • Wilkesboro, NC

1d

About The Position

Rural King is seeking an experienced Mechanic II for its in-store repair operation. The role diagnoses, services, and repairs customer- and company-owned equipment, including diesel-powered compact tractors, garden tractors, mowing equipment, UTVs, lawn and garden equipment, and forklifts. It also manages repair work orders, parts ordering, warranty claims, and customer communication. The position requires advanced troubleshooting and a commitment to providing high-quality equipment service.

The Mechanic II performs preventative maintenance and basic through advanced service, uses diagnostic tools and technical references to identify and resolve equipment issues, and documents work from intake through completion. The role also supports customer education and equipment sales as needed, safely handles and moves equipment, maintains a clean and safe repair shop, and participates in cross-training and ongoing technical training. Supervisory responsibilities: none.

Requirements

• At least 3 years of diesel repair experience or an equivalent combination of education and experience.
• Advanced mechanical skills and experience diagnosing and repairing diesel, small engine, electrical, hydraulic, and air conditioning systems.
• Strong mechanical troubleshooting and diagnostic skills.
• Experience using diagnostic equipment, multimeters, service tools, manuals, schematics, and technical diagrams.
• Proficiency with Microsoft Office and computer-based systems.
• Experience with CRM software, diagnostic programs, barcode scanning systems, or wireless handheld devices.
• Ability to work independently with limited supervision.
• Strong communication and customer service skills.
• Ability to manage multiple work orders and meet deadlines.
• Ability to sit or stand for extended periods.
• Ability to lift, push, and/or pull 30 pounds repetitively and 31–50 pounds intermittently.
• Ability to bend, reach, carry, push, and pull throughout the workday.
• Ability to safely use ladders, pallet jacks, forklifts, and shop equipment.
• Repetitive wrist movements for keyboard and computer-related tasks.
• Close vision for computer-related activities and repair work.
• Ability to access and navigate required facilities and work areas.

Nice To Haves

• EPA 609 certification is preferred but not required.

Responsibilities

• Diagnose, troubleshoot, service, repair, and maintain diesel engines, small engines, tractors, mowing equipment, UTVs, lawn and garden equipment, and forklifts.
• Perform preventative maintenance and basic to advanced service on customer- and company-owned equipment.
• Diagnose and repair diesel, electrical, hydraulic, air conditioning, and mechanical systems.
• Manage repair work orders from intake through completion, including documentation, parts ordering, repairs, and warranty claims.
• Use diagnostic software, multimeters, service tools, repair manuals, diagrams, and schematics to identify equipment issues and complete repairs.
• Complete warranty documentation and process claims according to manufacturer requirements.
• Order and manage special-order parts needed for repairs.
• Document work performed, repair progress, identified issues, and recommended next steps.
• Communicate repair recommendations, service updates, and maintenance information to customers.
• Assist with equipment sales and customer education when needed.
• Load and unload customer- and company-owned equipment for repair, service, and delivery.
• Safely operate forklifts, gantry cranes, electric hoists, diagnostic equipment, and shop tools.
• Maintain a safe, clean, and organized repair shop and properly handle hazardous materials.
• Use computer systems, CRM software, diagnostic programs, barcode scanners, wireless devices, and Microsoft Office for service documentation and parts lookup.
• Read and interpret operating and repair manuals, diagrams, schematics, and technical drawings.
• Manage multiple work orders, prioritize workload, and meet deadlines.
• Participate in cross-training and ongoing technical training.
• Demonstrate Rural King’s values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.

Benefits

• Competitive pay that recognizes skills and experience.
• Comprehensive medical, dental, and vision coverage.
• Paid time off.
• 401(k) with company match.
• Ongoing technical and manufacturer training.
• Career advancement opportunities with a growing company that promotes from within.
• Stable, year-round employment with a family-owned retailer.
• A supportive team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed